Release Notes for Infor CRM (Saleslogix)

4.2.1

Release Date: April 2021

New Features

• Infor CRM v8.4 support
• Added support for RingCentral telephony
• Uses intelli-CTi v4.x (Subscription-based licence support, and much more).
• Hosted intelli-CTi System Management Console:
  • Available for customers using specific hosted telephony systems only
    (e.g. RingCentral, Broadworks, etc.)
  • Multi-tenanted with automated backups
• Refreshed User Interface (UI)
• Virtual Telephone Server (VTS) is now a separate “Demo” mode
• Now requires .NET Framework 4.6.2 (or above)
• Uses intelli-CTi v4.2.1
• Uses QGate Breeze v4.2.1

Fixes

• Removed need for licence management within Infor CRM Windows client
• Updated LAN Bundles
• Resolved Go Integrator Call Transfer notifications
• No longer requires intelli-CTi to start after Go Integrator
• Updated Gamma Horizon support
• For 4K/Large Fonts and multiple display resolutions
• Chrome performance issues (after opening new browser tabs)
• Resolved transfers on reconnect with intelli-CTi Telephony Server
• Various bugfixes for Skype for Business integration
• Improved click URL handler
• Fix for Web API when no Entities specified when dialling
• Resolved Avaya IP Office duplicate dialling issue
• Various performance improvements

3.5.0

Release Date: May 2016

New Features

• Infor CRM v8.3 support
• Support for dialling from “Lead” Phone Call Activites
• Memory and performance improvements made to IE and Chrome integrations
• Uses intelli-CTi v2.10
• Uses QGate Breeze v1.6

Fixes

• Issue where AccountID was not being set on Activity records for Ticket/Opportunity calls
• Updated “TNS Migration Agent” to include compatibility with latest Infor CRM releases
• (CRM Web) TNS Issue where replacing a telephone number completely would remember previous Country Code

3.4.0

Release Date: July 2015

New Features

• Chrome client integration support
• Infor CRM v8.2 support
• Updated product branding
• intelli-TNS now allows Area Codes to be blank if length = 0 in Country settings
• Now auto-prompts user re-process intelli-TNS data, if required, in config (LAN)
• Now checks for presence of TNS customisations on load
  (and displays Breeze error if not found)
• Updated existing TNS Country entries to be paired with the additional CRM Country picklist items
• Now stores CRM History .Result based on outcome of the call
• Now uses intelli-CTi v2.10
• Now uses QGate Breeze v1.6

Fixes

• intelli-TNS processing now uses the correct config “Record Country Code in Account/Contact” checkbox (previously was dependent on the “Display Country Code” checkbox)
• Resolved potential issue in CM_PerformAssociation()
• Fixed issue parsing telephone numbers separated with only spaces
• If Address.Country is not in TNS, but Country Code is in tel number – use that instead
• Default country is now no longer being returned when no match to specified Address.Country
• Corrected rogue apostrophe (‘) on Associate Telephone Call screen
• Improved error reporting for scenario when “Error 424: Object required” occurs in CTISystemInitialise
• Fixed issue that (occasionally) causes an error on starting CRM (due to conflict with Sync Client)
• Added missing lookup info for Account Contacts match (Web client)

3.3.1

Release Date: November 2014

New Features

• Added Windows Authentication option (for supporting Infor CRM (Saleslogix) Web servers)
• Increased the maximum CRM Dialler history limit to 30 (Infor CRM (Saleslogix) Web)
• Now uses intelli-CTi v2.9.1
• Now uses QGate Breeze v1.5.2

Fixes

• Fixed missing Account reference for Outbound phone call records
• Fixed missing link between Call History and Activity records
• Fixed blanking call notes for existing activities
• Fixed issue of losing call notes when not using Call Wrap-up
• Fixed Call Wrap-up window appearing behind other windows

Known Issues

• Minor display issue on Windows 8 (SLX Web)
• Some people still receive an intermittent
  “Error Number 424 – Object required” during “CTISystemInitialise [PostCTIStart]”.