Category Archives: News

Articles of news and updates

New product available: intelli-CTi for Unified Service Desk (USD) – Press Release

intelli-CTi for Unified Service Desk (USD) – compatible with Dynamics 365 v9 and Unified Service Desk v4.0 FAREHAM, HAMPSHIRE, UNITED KINGDOM, October 16, 2018 /EINPresswire.com/ — QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), today announced their intelli-CTi for Unified Service Desk (USD) solution.  This new product provides specific Computer … Continue reading New product available: intelli-CTi for Unified Service Desk (USD) – Press Release


See the intelli-CTi Help Center User Guidelines for important considerations of use.

New version of intelli-CTi for Microsoft Dynamics 365 is here – Press Release

Compatible with Dynamics 365 v9 and Unified Service Desk v3.3  August 1, 2018 – QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), today announced general availability of intelli-CTi for Microsoft Dynamics 365 v4.1. The new release ensures compatibility with the latest versions of Dynamics 365 and Unified Service … Continue reading New version of intelli-CTi for Microsoft Dynamics 365 is here – Press Release


See the intelli-CTi Help Center User Guidelines for important considerations of use.

What is Telephone Number System (TNS)?

intelli-CTi – Telephone Number System (TNS) What is it and why? This article considers some of the data management hurdles faced when implementing Computer Telephony Integration (CTI), and why we implemented Telephone Number System (TNS) in our integrations. There are several scenarios to consider: Managing the numbers such that inbound calls can be matched to … Continue reading What is Telephone Number System (TNS)?


See the intelli-CTi Help Center User Guidelines for important considerations of use.

intelli-CTi for Microsoft Dynamics 365 V4 offers expanded licensing options

Press Release intelli-CTi for Microsoft Dynamics 365 V4 offers expanded licensing options Fareham, 26 September 2017 – QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence, today announced the general availability of intelli-CTi for Microsoft Dynamics 365 (Version 4). The first version of QGate’s telephony solution was first launched in … Continue reading intelli-CTi for Microsoft Dynamics 365 V4 offers expanded licensing options


See the intelli-CTi Help Center User Guidelines for important considerations of use.

New Release – intelli-CTi for Microsoft Dynamics 365 / Dynamics CRM

intelli-CTi v. 1.7.0 compatible with Microsoft Dynamics 365 We’re pleased to announce that a new release of intelli-CTi for Microsoft Dynamics 365 is now available. This latest version (v. 1.7.0) was made available this week, to provide compatibility with two recent significant developments from Microsoft: Changes to the underlying authentication support to CRM Dynamics 365 We … Continue reading New Release – intelli-CTi for Microsoft Dynamics 365 / Dynamics CRM


See the intelli-CTi Help Center User Guidelines for important considerations of use.

intelli-CTi compatible with Infor CRM 8.3

intelli-CTi for Infor CRM 8.3 released today QGate today announced the release of version 3.5.0 of its Telephony solution for Infor CRM. Here is what you can find in this new version: What’s New Now compatible with Infor CRM v8.3 Support for dialling from “Lead” Phone Call Activities Added “Upgrade” section to Getting Started Guide What’s Different Memory and Performance … Continue reading intelli-CTi compatible with Infor CRM 8.3


See the intelli-CTi Help Center User Guidelines for important considerations of use.

intelli-CTi support for Interactive Intelligence (I3)

Overview QGate intelli-CTi now offers support for the Interactive Intelligence (I3) system.  Specifically, we’ve added support for telephone calls within their Customer Interaction Center (CIC) platform. More Information Working together with Interactive Intelligence (I3), we’ve been able to add preliminary support for telephone interactions within their Customer Interaction Center (CIC) platform. The current implementation offers support for basic call … Continue reading intelli-CTi support for Interactive Intelligence (I3)


See the intelli-CTi Help Center User Guidelines for important considerations of use.

intelli-CTi compatible with MS Dynamics CRM 2016

intelli-CTi tested to be fully compatible with Microsoft Dynamics CRM 2016 Microsoft Dynamics CRM 2016 is now available and we are happy to confirm that QGate’s intelli-CTi has been tested to be fully compatible with this latest version of your Microsoft Dynamics CRM 2016 system. Naturally when you’re configuring intelli-CTi and go to the “Version” … Continue reading intelli-CTi compatible with MS Dynamics CRM 2016


See the intelli-CTi Help Center User Guidelines for important considerations of use.

intelli-CTi for Microsoft Dynamics CRM v1.6 Now Available

We’re pleased to announce that a new release of intelli-CTi for Microsoft Dynamics CRM is now available. QGate’s intelli-CTi™ for Microsoft Dynamics CRM enables you to optimise your investment in your CRM system and telephony infrastructure by allowing users to concentrate on the actual calls and increase their output.  This product provides a seamless telephony … Continue reading intelli-CTi for Microsoft Dynamics CRM v1.6 Now Available


See the intelli-CTi Help Center User Guidelines for important considerations of use.

Press Release: intelli-CTi for Microsoft Dynamics CRM v1.5 Now Available

QGate Software Ltd, specialists in Computer Telephony Integration (CTI) and CRM, have launched the latest version of their CTI solution – intelli-CTi for Microsoft Dynamics CRM v1.5.0. QGate intelli-CTi™ for Microsoft Dynamics CRM enables businesses to optimise their investment in Microsoft Dynamics CRM and telephone infrastructure by providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a … Continue reading Press Release: intelli-CTi for Microsoft Dynamics CRM v1.5 Now Available


See the intelli-CTi Help Center User Guidelines for important considerations of use.