Error: “FCB ‘EnableRegionalDisco’ is disabled”

Summary: You receive the following error message:
“FCB ‘EnableRegionalDisco’ is disabled”
Article Type: Troubleshooting
Related Product(s): This article relates to the following products:
  • intelli-CTi for Microsoft Dynamics 365 / CRM

If you are a Microsoft Dynamics 365 “Online” customer, you may receive this error:

“FCB ‘EnableRegionalDisco’ is disabled”

…when attempting to connect to Dynamics 365 online when using intelli-CTi.
This is due in part to Microsoft powering down some legacy services.

What’s happening?

Microsoft are now phasing out their Regional Discovery services for Microsoft Dynamics 365 (online) platform, in order to use their replacement Global Discovery service instead.

How does that affect me?

Existing 3rd-party applications, including current releases of intelli-CTi software, require a particular update in order to ensure compatibility with this change by Microsoft.

With existing versions of intelli-CTi for Microsoft Dynamics 365, you may receive the above error when attempting to create a new connection (and potentially for existing connections).

Even if you are not currently experiencing this error – we would highly recommend applying the relevant patch below, if you are connecting to Dynamics 365 online.

What’s the solution?

We are updating all our software to be compatible with these recent changes by Microsoft, and have “patch” updates available for affected customers.

Please see the below for specific product updates, with deployment instructions:

intelli-CTi Updates

• intelli-CTi for Microsoft Dynamics 365  v4.2.x [Instructions] – [Download]
• intelli-CTi for Microsoft Dynamics 365  v4.1.x [Instructions] – [Download]
• intelli-CTi TNS Data Loader v4.2.2 [Instructions] – [Download]

If you should require assistance with this or have any questions, please contact us or your Microsoft Dynamics CRM Business Partner/Reseller.

Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.