Error: “Could not load file or assembly ‘Microsoft.IdentityModel…’ “

Summary: You receive the following error message:
“Could not load file or assembly ‘Microsoft.IdentityModel…’ “
Article Type: Troubleshooting
Related Product(s): This article relates to the following products:

  • intelli-CTi for Microsoft Dynamics 365 / CRM

If you receive this error:

“Could not load file or assembly ‘Microsoft.IdentityModel…’ “

when attempting to connect to Microsoft Dynamics 365 / CRM, this indicates that the Windows Identity Foundation pre-requisite is not installed.
Solution: This is a required component, which can be downloaded directly from the following Microsoft website.
Windows 8 Users:The Windows Identity Foundation actually comes pre-installed, but must be enabled by going to Windows Features, under: “Control Panel > Programs and Features”.

 Related Resources:
  • None
Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.