intelli-CTi for Microsoft Dynamics CRM v1.6 Now Available

We’re pleased to announce that a new release of intelli-CTi™ for Microsoft Dynamics CRM is now available.

intelli-CTi™ for Microsoft Dynamics CRM enables you to optimise your investment in your CRM system and telephony infrastructure by allowing users to concentrate on the actual calls and increase their output.  This product provides a seamless telephony integration with Microsoft Dynamics CRM in a cost effective and user friendly manner.

This new release provides new features and enhancements including:

  • Improved and configurable Unified Service Desk (USD) client integration support (requires USD v1.2)
  • Added support for new CRM Service Regions (NA2, Oceania, Japan, SA)
  • Improved logging for intelli-TNS Data Loader
  • Updated “intelli-CTi User” security role to have ONLY permissions for custom entity (must be used in conjunction with other roles to work correctly)

You can request to download this new release here.

Full detail of this release are available in the Release Notes.

Related Resources:

See the intelli-CTi Help Center User Guidelines for important considerations of use.