Mitel MiVoice Integration with Microsoft Dynamics 365

Connect your CRM to Mitel MiVoice Business Telephone System using Computer Telephony Integration (CTI)

Small and medium businesses are benefitting from connecting their Mitel MiVoice systems and software programs, such as Microsoft Dynamics 365 and other CRM systems to engage their customers with personalized and professional customer service

Integrate Mitel MiVoice with your CRM

Leverage your existing CRM solution by displaying customer information instantly to your telephone users, enabling them to provide the best customer service.

When using the CRM data to enable and drive successful call interactions, businesses improve their customers’ experience, satisfaction, loyalty and their CRM users’ experience. Over the recent 10 years, telephone systems have expanded to provide more value, enabling users to access public branch exchange (PBX) and Voice over Internet Protocol (VoIP) with video calls, integrated messaging, and Computer Telephony Integration (CTI) —programs that allow businesses to thoroughly integrate their phone systems and CRM platforms.

Mitel MiVoice Business delivers end-to-end on-site phone and unified communications, simplifying all communications and collaboration needs.

Why Connect your Mitel MiVoice with Microsoft Dynamics 365?

When using a Computer Telephony Integration (CTI) solution, like intelli-CTi, you are transforming your enterprise communications solution into a sophisticated computer system with the following possible benefits: 

  • Reduced costs 
  • Increased productivity 
  • Delivering personalized and professional customer service 
  • Informed and efficient users 
  • Improved call handling  
  • Improved remote working

Why Choose intelli-CTi for Mitel MiVoice Business Integration with Dynamics 365

intelli-CTi drives user efficiency and empowers businesses to quickly and cost-efficiently integrate their Mitel MiVoice telephone system with Dynamics 365 or Infor CRM SLX, giving the information, they need to satisfy their customers on every call.  

intelli-CTi™ instantly improves the effectiveness of your customer interaction and the productivity of your users. intelli-CTi enables direct dialing from within the CRM system with a single click and automatically identifies incoming callers, showing caller information before you even answer the telephone. 

intelli-CTisupports a wide-range of telephone systems and the intelli-CTi Computer Telephony Integration (CTI) Telephone System Compatibility List shows the telephone systems that have been fully tested with the intelli-CTi solution and have been proven to function as designed, either in a test lab scenario or a real-world customer environment.

Full details are available here: intelli-CTi Telephone System Compatibility List

 Related Resources:
Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.