New Feature Preview – USD support

As part of the Leo Spring 2014 release, Microsoft has focused on the area of customer service.  A new module called the Unified Service Desk (USD) has been made available aimed at the larger call centre, customer service operations.

Watch our video on the preview of QGate’s intelli-CTi integration with the Microsoft Unified Service Desk (USD) module for Microsoft Dynamics CRM.

Further information on this subject can be found in our recent blog article – USD, CTI and intelli-CTi.

Related Resources:

See the intelli-CTi Help Center User Guidelines for important considerations of use.