Release Notes for Microsoft Unified Service Desk

intelli-CTi Integration with Microsoft Unified Service Desk

This section outlines the product release notes and version history for intelli-CTi for Microsoft Unified Service Desk (USD).

Related Product Releases

For release notes of related products, please see the following links:

Current Release of intelli-CTi for Microsoft Dynamics 365 / CRM

Version Details


Release Date: January 2019

New Features

  • Support for USD v4 (with UCI)
  • Automatic Caller Recognition from within USD.
  • Telephone call automation (call controls) integrated into USD.
  • Complete Unified Service Desk Integration
  • USD integrated intelli-TNS Search on multiple matches found.
  • 3x Switchable Color Themes (Blue, white, gray)
  • Multiple call support from within USD.
  • Uses intelli-CTi v4.1.0
  • Uses QGate Breeze v4.0.1


  • N/A

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