{"id":865,"date":"2025-01-01T15:36:26","date_gmt":"2025-01-01T15:36:26","guid":{"rendered":"http:\/\/qgatekb.wordpress.com\/?page_id=865"},"modified":"2025-05-28T13:53:30","modified_gmt":"2025-05-28T13:53:30","slug":"sysreqs","status":"publish","type":"page","link":"https:\/\/www.intellicti.com\/help\/sysreqs\/","title":{"rendered":"intelli-CTi&#x2122; System Requirements"},"content":{"rendered":"<p>This page provides an outline of the minimum system requirements for installing and running intelli-CTi&#x2122; together with integration into business applications.<\/p>\n<p><b>Note<\/b>: These requirements are based upon the latest version(s) of the product, earlier versions may vary.<\/p>\n<div class=\"qg-kbcontentlayout-sysreqs-div\">\n<h2><strong><img loading=\"lazy\" class=\"size-full wp-image-23217 alignleft\" src=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2013\/08\/server2.png\" alt=\"\" width=\"64\" height=\"64\" \/>intelli-CTi&#x2122; Server Requirements \u00a0 \u00a0 \u00a0<\/strong><\/h2>\n<div class=\"qg-kbcontentlayout-sysreqs-subdiv\">\n<p>The intelli-CTi&#x2122; Server installation requires for the following minimum system components:<\/p>\n<h3>Supported Operating Systems<\/h3>\n<p>The following operating systems are supported with the recommendation that the latest Windows updates are applied.<\/p>\n<ul>\n<li>Windows Server 2016 (Desktop Experience Edition)<\/li>\n<li>Windows Server 2012 R2<\/li>\n<li>Windows 8.1, 10 or 11 Pro<\/li>\n<li>32-bit and 64-bit supported<\/li>\n<li>Virtual server infrastructure supported<\/li>\n<\/ul>\n<h3>Required Software Components<\/h3>\n<ul>\n<li>Microsoft .NET Framework 4.8<\/li>\n<\/ul>\n<h3>Other Requirements<\/h3>\n<ul>\n<li>You may need to adjust your firewall rules to ensure that intelli-CTi Clients work correctly, please refer to our <a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/\">Troubleshooting<\/a>\u00a0section<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"qg-kbcontentlayout-sysreqs-div\">\n<h2><strong><img loading=\"lazy\" class=\"size-full wp-image-23218 alignleft\" src=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2013\/08\/Install6.png\" alt=\"\" width=\"64\" height=\"64\" \/>intelli-CTi&#x2122; Client Workstation Requirements<\/strong><\/h2>\n<div class=\"qg-kbcontentlayout-sysreqs-subdiv\">\n<p>An intelli-CTi&#x2122; client workstation installation requires for the following minimum system components. Additional elements maybe required for systems integration with your business applications.<\/p>\n<h3>Supported Operating Systems<\/h3>\n<p>The following operating systems are supported with the recommendation that the latest Windows updates are applied.<\/p>\n<ul>\n<li>Windows 11<\/li>\n<li>Windows 10<\/li>\n<li>Windows 8.1<\/li>\n<li>32-bit and 64-bit<\/li>\n<li>Citrix \/ Remote Desktop \/ Terminal Services<\/li>\n<\/ul>\n<h3>Required Software Components<\/h3>\n<ul>\n<li>Microsoft .NET Framework 4.8<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"qg-kbcontentlayout-sysreqs-div\">\n<h2><strong><img loading=\"lazy\" class=\"size-full wp-image-23215 alignleft\" src=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/09\/telephonepbxicon40.png\" alt=\"\" width=\"40\" height=\"40\" \/>Telephone System Integration Requirements<\/strong><\/h2>\n<div class=\"qg-kbcontentlayout-sysreqs-subdiv\">To enable intelli-CTi&#x2122; to integrate with your telephone system, the necessary system interfaces within your telephone system must be enabled.<br \/>\nFor a detailed list of the telephone systems that we support and the necessary system requirements for each system, see our <a href=\"https:\/\/www.intellicti.com\/help\/compatibility\/\">intelli-CTi Telephone\u00a0Compatibility<\/a>\u00a0list.<\/div>\n<\/div>\n<p><a name=\"microsoft_dynamics_crm\"><\/a><\/p>\n<div class=\"qg-kbcontentlayout-sysreqs-div\">\n<h2><strong><img loading=\"lazy\" class=\"size-full wp-image-20865 alignleft\" src=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/01\/Dynamics-Badge-48x48.png\" alt=\"\" width=\"48\" height=\"48\" \/>Integration with Microsoft Dynamics 365 CRM<\/strong><\/h2>\n<div class=\"qg-kbcontentlayout-sysreqs-subdiv\">\n<p>To integrate intelli-CTi&#x2122; with Microsoft Dynamics 365 CRM,<br \/>\nthe following information should be noted.<\/p>\n<h3>Supported Versions<\/h3>\n<ul>\n<li>Microsoft Dynamics 365<\/li>\n<li>Microsoft\u00a0Dynamics CRM 2015-2016<\/li>\n<li><em>(All online or on-premises)<\/em><\/li>\n<li><em>(Supports UCI or Web Forms)<\/em><\/li>\n<li>Supports OAuth and Multi-Factor Authentication (MFA)<\/li>\n<\/ul>\n<h3>Required Software Components<\/h3>\n<ul>\n<li>A supported web browser (or Microsoft Outlook) &#8211; for more information about supported clients, please see our <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/\">Compatibility Matrix<\/a> and\u00a0<a href=\"https:\/\/www.intellicti.com\/help\/multiple-browsers-support\/\">Multiple Browser Support <\/a>pages.<\/li>\n<li>Token Authentication (OAuth) for Dynamics 365 online connections<\/li>\n<li>Windows Identity Foundation (required for federated authentication)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><a name=\"infor_crm\"><\/a><\/p>\n<div class=\"qg-kbcontentlayout-sysreqs-div\">\n<h2><a href=\"\/help\/wp-content\/uploads\/2013\/07\/Infor_logo_48px.png\"><img loading=\"lazy\" class=\" qg-kblandingpage-menu-icon wp-image-4833 size-full alignleft\" style=\"margin-bottom: 10px;\" src=\"\/help\/wp-content\/uploads\/2013\/07\/Infor_logo_48px.png\" alt=\"\" width=\"48\" height=\"48\" \/><\/a><strong>Integration with Infor CRM SLX (Saleslogix)<\/strong><\/h2>\n<div class=\"qg-kbcontentlayout-sysreqs-subdiv\">\n<p>To integrate intelli-CTi&#x2122; with Infor CRM SLX (Saleslogix), the following additional system requirements should be noted.<\/p>\n<h3>Supported Versions<\/h3>\n<ul>\n<li>Infor CRM SLX (Saleslogix) v7.5.4 to v9 (and above)<\/li>\n<li>LAN and Web clients supported for all versions listed above.<\/li>\n<\/ul>\n<h3>Required Software Components<\/h3>\n<ul>\n<li><strong>Infor CRM SLX (Saleslogix) LAN Implementation<\/strong>:\n<ul>\n<li>Infor CRM (Saleslogix) Administration utilities.<\/li>\n<li>We strongly recommend applying all Infor CRM (Saleslogix) service packs and\/or hot fixes if and where possible.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Infor CRM SLX (Saleslogix) Web Implementation<\/strong>:\n<ul>\n<li>A working deployment of the SData core portal<br \/>\n(required by intelli-CTi&#x2122; for Infor CRM SLX\u00a0 (Saleslogix) Web for data access).<\/li>\n<li>Infor CRM SLX (Saleslogix) Administration utilities and Application Architect.<\/li>\n<li>Infor CRM SLX (Saleslogix) LAN Client Application (for administration purposes).<\/li>\n<li>intelli-CTi&#x2122; for Infor CRM SLX (Saleslogix) Web Client supports Internet Explorer version 7 and above &#8211; for more information about supported browsers, please see our <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-infor-crm-saleslogix-multiple-browser-support\/\">Multiple Browser Support<\/a>\u00a0page.<\/li>\n<li>We strongly recommend applying all Infor CRM (Saleslogix) service packs and\/or hot fixes if and where possible.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"qg-kblandingpage-menu-div\">\n<h3>Document Library<\/h3>\n<ul>\n<li>\n<div>Access the <a href=\"\/help\/documents\/\">Product Document Library<\/a> for intelli-CTi<\/div>\n<\/li>\n<\/ul>\n<\/div>\n<p><!-- Article Footer (do not remove) --><\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2190 Back to the intelli-CTi\u00a0<a title=\"Help Center\" href=\"\/help\/\">Help Center<\/a> menu.<\/p>\n<div style=\"text-align: center;\">\n<hr \/>\n<p style=\"text-align: center;\">See the intelli-CTi Help Center\u00a0<a href=\"\/help\/user-guidelines\">User Guidelines<\/a>\u00a0for important considerations of use.<\/p>\n<\/div>\n<p><!-- Article Footer End --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This page provides an outline of the minimum system requirements for installing and running intelli-CTi&#x2122; together with integration into business applications. Note: These requirements are based upon the latest version(s) of the product, earlier versions may vary. intelli-CTi&#x2122; Server Requirements \u00a0 \u00a0 \u00a0 The intelli-CTi&#x2122; Server installation requires for the following minimum system components: Supported &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/sysreqs\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">intelli-CTi&#x2122; System Requirements<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"intelli-CTi System Requirements: This page provides an outline of the minimum system requirements for installing and running intelli-CTi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intellicti.com\/help\/sysreqs\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"intelli-CTi&#x2122; System Requirements - The intelli-CTi Help Center\" \/>\n<meta name=\"twitter:description\" content=\"intelli-CTi System Requirements: This page provides an outline of the minimum system requirements for installing and running intelli-CTi.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2013\/08\/server2.png\" \/>\n<meta name=\"twitter:creator\" content=\"@intelliCTi\" \/>\n<meta name=\"twitter:site\" content=\"@intelliCTi\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\",\"url\":\"https:\/\/www.intellicti.com\/help\/\",\"name\":\"The intelli-CTi Help Center\",\"description\":\"Customer Self Help, intelli-CTi product news and blog articles\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.intellicti.com\/help\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.intellicti.com\/help\/sysreqs\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2013\/08\/server2.png\",\"width\":64,\"height\":64,\"caption\":\"server icon\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.intellicti.com\/help\/sysreqs\/#webpage\",\"url\":\"https:\/\/www.intellicti.com\/help\/sysreqs\/\",\"name\":\"intelli-CTi&#x2122; System Requirements - The intelli-CTi Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/sysreqs\/#primaryimage\"},\"datePublished\":\"2025-01-01T15:36:26+00:00\",\"dateModified\":\"2025-05-28T13:53:30+00:00\",\"description\":\"intelli-CTi System Requirements: This page provides an outline of the minimum system requirements for installing and running intelli-CTi.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.intellicti.com\/help\/sysreqs\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","jetpack_sharing_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/P8OqwE-dX","_links":{"self":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/pages\/865"}],"collection":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/comments?post=865"}],"version-history":[{"count":52,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/pages\/865\/revisions"}],"predecessor-version":[{"id":26090,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/pages\/865\/revisions\/26090"}],"wp:attachment":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/media?parent=865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}