{"id":1129,"date":"2013-09-11T17:11:37","date_gmt":"2013-09-11T17:11:37","guid":{"rendered":"http:\/\/knowledge.qgate.co.uk\/?p=1129"},"modified":"2025-03-26T12:45:07","modified_gmt":"2025-03-26T12:45:07","slug":"multiple-browsers-support","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/multiple-browsers-support\/","title":{"rendered":"intelli-CTi™ for Microsoft Dynamics 365\/CRM – Multiple Browser Support"},"content":{"rendered":"

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Summary<\/h2>\n

With Microsoft Dynamics 365\/CRM supporting multiple web browsers comes the question: does intelli-CTi and its integration with Dynamics CRM also support this configuration matrix? \u00a0The purpose of this article is to provide an explanation to that question.<\/p>\n

Why Multiple Browser Support?<\/h2>\n

It is our understanding that Microsoft’s move toward open browser support was largely in support of the principle of “bring your own device”, whereby CRM users were no-longer limited to accessing CRM through their desktop Windows browser (e.g. Internet Explorer). \u00a0More common place might be the need for CRM users to have the flexibility of accessing CRM whilst out of the office and on more mobile devices such as smartphones and tablets. \u00a0Thus driving a growing need for Microsoft Dynamics CRM to inherently support multiple browsers other than Internet Explorer.<\/p>\n

How We Integrate with Microsoft Dynamics CRM<\/h2>\n

When we consider the integration of Microsoft Dynamics CRM with an application such as intelli-CTi™ , it is important to understand the\u00a0capabilities of such integration and thus the complexities that entails. The integration of intelli-CTi™ for Microsoft Dynamics CRM is achieved through some complex analysis and automation of the web browser hosting the CRM application. \u00a0This providing the ability to:<\/p>\n