{"id":1322,"date":"2013-10-16T10:17:44","date_gmt":"2013-10-16T10:17:44","guid":{"rendered":"http:\/\/knowledge.qgate.co.uk\/?p=1322"},"modified":"2025-03-26T12:45:06","modified_gmt":"2025-03-26T12:45:06","slug":"intelli-cti-ms-dynamics-crm-compatibility-matrix","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/","title":{"rendered":"intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM Compatibility Matrix"},"content":{"rendered":"<p><!-- Article Header --><\/p>\n<div class=\"qgkb-articleheader\">\n<table summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-header\">\n<td style=\"border-top-width: 5px;\" valign=\"top\" width=\"22%\"><b>Summary:<\/b><\/td>\n<td valign=\"top\" width=\"78%\">This article provides the\u00a0intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM:<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Article Type:<\/b><\/td>\n<td valign=\"top\">Information \/ Troubleshooting \/ Support<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Related Product(s):<\/b><\/td>\n<td valign=\"top\">This article relates to the following products:<\/p>\n<ul>\n<li>intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"border-bottom: 3px solid;\" valign=\"top\"><b>Related Articles:<\/b><\/td>\n<td style=\"border-bottom: 1px solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/sysreqs\/\">intelli-CTi System Requirements<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-dynamics-365\/\">Troubleshooting Microsoft Dynamics CRM Integration Issues<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/multiple-browsers-support\/\">intelli-CTi for Microsoft Dynamics CRM \u2013 Multiple Browser Support<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><!-- Article Header End--><\/p>\n<p><!-- Article Content --><\/p>\n<h2>Compatibility<\/h2>\n<p><span style=\"line-height: 1.714285714; font-size: 1rem;\">The table below shows the compatibility of intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM:<\/span><\/p>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<colgroup>\n<col width=\"375\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/>\n<col width=\"75\" \/><\/colgroup>\n<tbody>\n<tr>\n<td><strong>Client<\/strong><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><strong><span style=\"font-weight: bold; text-align: center;\">Dynamics\u00a0365<\/span><\/strong><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><strong><span style=\"font-weight: bold; text-align: center;\">CRM 2016<\/span><\/strong><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><strong><span style=\"font-weight: bold; text-align: center;\">CRM 2015<\/span><\/strong><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<tr>\n<td>Google Chrome (32-bit\/64-bit)<\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<tr>\n<td>Edge<sup>*<\/sup> (Chromium 32-bit\/64-bit)<\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<tr>\n<td>Microsoft\u00a0IE 11 (Deprecated)<\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<tr>\n<td>Microsoft\u00a0Outlook 2013 (Deprecated)<sup>\u2020<\/sup><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><img loading=\"lazy\" src=\"\/help\/wp-content\/uploads\/2013\/10\/ok_16px.png?w=16\" alt=\"ok_16px\" width=\"16\" height=\"16\" \/><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<td style=\"text-align: center;\" align=\"middle\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"line-height: 1.714285714; font-size: 0.75rem;\"><sup>*<\/sup>(Edge support using either our native <a href=\"https:\/\/microsoftedge.microsoft.com\/addons\/detail\/qgate-breeze-integration-\/nmonoipojbcabhalgjihhagdnbnbfgon\" target=\"_blank\" rel=\"noopener noreferrer\">Edge Extension<\/a>, or our Chrome ext and allowing <a href=\"https:\/\/support.microsoft.com\/en-gb\/microsoft-edge\" target=\"_blank\" rel=\"noopener noreferrer\">Extensions from other Stores)<\/a><br \/>\n<sup>\u2020<\/sup>(Outlook requires legacy Add-in for full support, &#8220;Click-to-Dial&#8221;-ONLY support for newer Add-in)<br \/>\n<\/span><\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\"><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><br \/>\n<\/a><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/sysreqs\/\">intelli-CTi<\/a><a href=\"https:\/\/www.intellicti.com\/help\/configure-debug-logs-for-qgate-intelli-cti\/\">&#x2122;<\/a><a href=\"https:\/\/www.intellicti.com\/help\/sysreqs\/\"> System Requirements<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-dynamics-365\/\">Troubleshooting Microsoft Dynamics CRM Integration Issues<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/multiple-browsers-support\/\">intelli-CTi<\/a><a href=\"https:\/\/www.intellicti.com\/help\/configure-debug-logs-for-qgate-intelli-cti\/\">&#x2122;<\/a><a href=\"https:\/\/www.intellicti.com\/help\/multiple-browsers-support\/\"> for Microsoft Dynamics CRM \u2013 Multiple Browser Support<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/\">Troubleshooting Chrome Browser Integration with intelli-CTi<\/a><a href=\"https:\/\/www.intellicti.com\/help\/configure-debug-logs-for-qgate-intelli-cti\/\">&#x2122;<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/configure-debug-logs-for-qgate-intelli-cti\/\">How to Configure Debug Logs for intelli-CTi&#x2122;<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\"><!-------------------------------------- Article Footer End ---------------------------------------><br \/>\n<!-- Article Content End--><\/a><\/p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\">\u00a0<\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1322\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1322\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Summary: This article provides the\u00a0intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM: Article Type: Information \/ Troubleshooting \/ Support Related Product(s): This article relates to the following products: intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM Related Articles: intelli-CTi System Requirements Troubleshooting Microsoft Dynamics CRM Integration Issues intelli-CTi for Microsoft Dynamics CRM \u2013 Multiple Browser Support Compatibility The table below shows &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">intelli-CTi&#x2122; for Microsoft Dynamics 365\/CRM Compatibility Matrix<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1322\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1322\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":4578,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[164,14],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"intelli-CTi for Microsoft Dynamics CRM Compatibility Matrix shows the compatibility of intelli-CTi for Microsoft Dynamics CRM\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-ms-dynamics-crm-compatibility-matrix\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"intelli-CTi&#x2122; 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