{"id":1814,"date":"2025-01-01T10:36:50","date_gmt":"2025-01-01T10:36:50","guid":{"rendered":"http:\/\/knowledge.qgate.co.uk\/?p=1814"},"modified":"2025-03-26T12:36:20","modified_gmt":"2025-03-26T12:36:20","slug":"intelli-cti-microsoft-crm-telephone-number-support","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/intelli-cti-microsoft-crm-telephone-number-support\/","title":{"rendered":"intelli-CTi™ for Microsoft Dynamics 365 CRM – Telephone Number System"},"content":{"rendered":"

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Telephone Number Support Summary<\/h2>\n

As part of the integration with Microsoft Dynamics 365 CRM, intelli-CTi™ employs a telephone number management process, which we call intelli-TNS (Telephone Number System). This process is primarily in support of the intelli-CTi™ Inbound Call Recognition functionality.<\/p>\n

The intelli-CTi™ CRM Solution creates a (hidden) custom CRM entity, called intelli-TNS, which stores enhanced telephone number data relating to supported CRM Entities.\u00a0 In doing this issues relating to inconsistent telephone number data entry are minimized.\u00a0 A user can input a number into Dynamics 365 such as 44-01329-222800 or 01392 222800 ext 22 etc. and it will display as entered, but the TNS function will re-format the data stored in the custom entity so that inbound call look up is more accurate.<\/p>\n

However, the format of data entered does have a bearing on outbound calling as well as how the data is synced to outlook etc.\u00a0 Therefore our recommended data entry format would be +44 (01329) 222800.<\/p>\n

Which CRM Entities are Supported?<\/h2>\n

intelli-CTi™ provides Call Recognition functionality for the following out-of-the-box entities:\u00a0Account<\/strong>,\u00a0Contact<\/strong>\u00a0and\u00a0Lead<\/strong>.<\/p>\n

For details of which telephone number fields intelli-CTi provides this functionality for, please see the list below:<\/p>\n