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If you\u2019re unhappy with your current customer-facing team workflow or if you are looking to make work easier for your customer service agents and salespeople, a Computer Telephony Integration (CTI) solution like intelli-CTi may be the answer.<\/p>\n
Here are the 10 top reasons why customers choose intelli-CTi to boost their business performance with a telephony CTi solution f:<\/p>\n
The beauty of intelli-CTi<\/a>™ is that sales and customer service staff never need to click around different screens in CRM to perform housekeeping and sales workflow tasks<\/a> when talking to customers on the phone.\u00a0 With intelli-CTi™ your sales and support staff can shave time off their in call and post call wrap up processes without sacrificing customer service or data quality.<\/p>\n Because intelli-CTi creates a seamless connection between phone calls and CRM, it will hardly feel like you are using a separate system at all. \u00a0When CRM is open,\u00a0<\/strong><\/a>intelli-CTi™ appears<\/a> as a slim and unobtrusive side bar until a call is made or received, at which stage the product pops out to allow you to use it. \u00a0The best way to get an idea of how this telephony CTI works in practice is to take a free 30 day trial of the product, where you can see how unnoticeable and easy to use this product can be.<\/p>\n We say all the time that data is the lifeblood of CRM and if your data is unhealthy then your CRM is unhealthy.\u00a0 With in-call note taking capabilities, your staff can ditch their paper notes and the lengthy process of transferring handwritten notes into CRM.\u00a0 This has the dual benefit of making their calls more efficient and reducing the number of errors that can creep in when they rely on writing and re-entering notes in the call wrap up process.<\/p>\n When people think of great customer service, they usually think of what the agent or salesperson is doing, not what the phone technology is doing.\u00a0 intelli-CTi helps customer facing staff perform at their best <\/a>to help customers.\u00a0 With intelli-CTi, your agents can give customers their full attention during the call rather than be distracted by clicking around in the CRM and entering data.\u00a0 Give customers your full attention without sacrificing the note-taking allows you to better serve customers on future calls down the road.<\/p>\n Following on from point 4 about providing great customer service, building great customer relationships<\/em> can be a completely different issue.\u00a0 If you need to speak to customer service, do you feel close to the rep who needs to ask you about every detail of your business relationship with the company?\u00a0 Would you feel like the company actually cares about you and your business on a personal level?\u00a0 The combination of CRM and a telephony CTI solution, like intelli-CTi gives customers a seamless experience where users don\u2019t need to ask for information they already have and customers don\u2019t have to provide it.<\/p>\n Call statistics are an important metric for customer facing staff.\u00a0 In order to improve call performance, staff and managers must first know what these statistics are.\u00a0 With the call statistics intelli-CTi enters into CRM, staff at all levels can monitor performance using dashboards and charts.\u00a0 Some common metrics include average call duration, call time spent per opportunity and calls per team member.\u00a0 These statistics will help your business identify opportunities for improving workflow and, in the case of sales, growing your pipeline.<\/p>\n Encourage user adoption of CRM by integrating with intelli-CTi<\/p>\n Once you have a CRM system, there can be a pressure internally to make sure that investment pays off and that the system is fully utilised.<\/p>\n While CRM is great for recording and managing customer relationships and interactions, intelli-CTi simplifies the process of inputting notes and searching and creating records whilst interacting with a customer.\u00a0 Combining CRM and CTI creates a better customer and user experience, which can result in increasing the user adoption of CRM itself.<\/p>\n If the thought of bringing a new program into the technological mix at your company makes you break out in a cold sweat, you\u2019ll appreciate how well intelli-CTi gets along with other systems.\u00a0 Whether you\u2019re just looking for support <\/a>of one of the standard telephone interfaces (TAPI, TSAPI, CSTA, MiTAl and OAI) or one of the telephone switch-based features like Integrated Voice Response (IVR), Direct Dialling or DTMF routing, intelli-CTi has a wide range of support for existing systems.<\/p>\n (And if any of those acronyms or features leave you scratching your head, check out our Glossary of CTI Terms)<\/a>.<\/p>\n Once you decide to bring intelli-CTi on board, and you\u2019re comfortable that it\u2019s compatible with your existing systems<\/a>, you\u2019re finally ready for installing and deploying your new tool.\u00a0 intelli-CTi has a simple installation and configuration process with reduced development costs and a quick deployment.\u00a0 With an out of the box solution like intelli-CTi, you can have your project done and dusted in less than a month.\u00a0 When Home Learning College implemented intelli-CTi, the work took just four weeks from trial, testing, acceptance and installation to roll out and going live.<\/p>\n Sometimes the best way to know if a product is right for your team is to test it in the context of your business.\u00a0 By taking a 30 day free trial of intelli-CTi, you can ensure that the telephony CTI application works with your current infrastructure, get feedback from your users regarding functionality and ease of use and have solid proof that the product not only does what we say it will, but also meets your company\u2019s needs.<\/p>\n Contact us<\/a> to get your 30 day free trial or visit our intelli-CTi product pages here<\/a>.<\/p>\n <\/p>\n2. Your new solution won’t feel like a hassle to use<\/h3>\n
3. Built in note-taking will reduce the number of data errors in your CRM<\/h3>\n
4. Your customer service will improve<\/h3>\n
5. Your customers will feel closer to your company<\/h3>\n
6. You\u2019ll have access to metrics that improve call performance<\/h3>\n
7. You can make the most of your current investment in your telephone system and CRM<\/h3>\n
8. You\u2019re getting a product with a wide range of integration \/ compatibility<\/h3>\n
9. Hassle free deployment and installation<\/h3>\n
10. The available free trial lets you see the product in action BEFORE you buy<\/h3>\n
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