{"id":21991,"date":"2017-04-26T12:04:32","date_gmt":"2017-04-26T12:04:32","guid":{"rendered":"http:\/\/intellicti.studiorepublic.com\/help\/?p=21991"},"modified":"2025-03-26T12:42:14","modified_gmt":"2025-03-26T12:42:14","slug":"intelli-cti-device-server-unable-connect-telephone-system","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/","title":{"rendered":"intelli-CTi Device Server is unable to connect to my telephone system"},"content":{"rendered":"<p><!----------------------------- Article Header Start - DO NOT REMOVE ------------------------------><\/p>\n<table class=\"article-header-table\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-header\">\n<td style=\"border-top: 5px solid currentColor;\" valign=\"top\" width=\"25%\"><b>Summary:<\/b><\/td>\n<td style=\"border-top: 1px solid currentColor;\" valign=\"top\">intelli-CTi Device Server is unable to connect to the telephone System<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Article Type:<\/b><\/td>\n<td valign=\"top\">Troubleshooting<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 3px; border-bottom-style: solid;\" valign=\"top\"><strong>Related Product(s):<\/strong><\/td>\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 1px; border-bottom-style: solid;\" valign=\"top\">This article relates to the following products:<\/p>\n<ul>\n<li>intelli-CTi (Base Product)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Header End ---------------------------------------><\/p>\n<p>If your intelli-CTi Device Server is not able to connect to your telephone system, this may be due to one of the following reasons:<\/p>\n<ul>\n<li>If the intelli-CTi Device Server is on a different network to the telephone system,&nbsp;network traffic might be blocked by a firewall. If there is a firewall between the two&nbsp;servers, ensure that it is not blocking the network traffic on TCP port 21050.<\/li>\n<\/ul>\n<ul>\n<li>The configuration \/ settings were not correctly configured. Reconfigure all&nbsp;relevant settings.<\/li>\n<\/ul>\n<ul>\n<li>The telephone system might not be configured correctly or might not be&nbsp;responding. Check your switch set-up and configuration. Check that your&nbsp;telephone system is responding and the computer network is functioning correctly.<\/li>\n<\/ul>\n<ul>\n<li>The intelli-CTi Device Server licence might not be valid, or your trial period might&nbsp;have expired. Check that the licence on the server is valid.<\/li>\n<\/ul>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong> Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi&nbsp;FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi&nbsp;&nbsp;Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi&nbsp;How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi&nbsp;Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi&nbsp;Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-21991\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-21991\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Summary: intelli-CTi Device Server is unable to connect to the telephone System Article Type: Troubleshooting Related Product(s): This article relates to the following products: intelli-CTi (Base Product) If your intelli-CTi Device Server is not able to connect to your telephone system, this may be due to one of the following reasons: If the intelli-CTi Device &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">intelli-CTi Device Server is unable to connect to my telephone system<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-21991\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-21991\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[355],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"If your intelli-CTi Device Server is unable to connect to my telephone system, this article may help you fix the problem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"intelli-CTi Device Server is unable to connect\" \/>\n<meta name=\"twitter:description\" content=\"If your intelli-CTi Device Server is unable to connect to my telephone system, this article may help you fix the problem.\" \/>\n<meta name=\"twitter:creator\" content=\"@intelliCTi\" \/>\n<meta name=\"twitter:site\" content=\"@intelliCTi\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\",\"url\":\"https:\/\/www.intellicti.com\/help\/\",\"name\":\"The intelli-CTi Help Center\",\"description\":\"Customer Self Help, intelli-CTi product news and blog articles\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.intellicti.com\/help\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/#webpage\",\"url\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\",\"name\":\"intelli-CTi Device Server is unable to connect\",\"isPartOf\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\"},\"datePublished\":\"2017-04-26T12:04:32+00:00\",\"dateModified\":\"2025-03-26T12:42:14+00:00\",\"author\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/#\/schema\/person\/553240b39260b41170ae563fc6640ef7\"},\"description\":\"If your intelli-CTi Device Server is unable to connect to my telephone system, this article may help you fix the problem.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.intellicti.com\/help\/intelli-cti-device-server-unable-connect-telephone-system\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#\/schema\/person\/553240b39260b41170ae563fc6640ef7\",\"name\":\"intelli-CTi Team\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/00c6cd7408c3531da38599fd6bccaa5c?s=96&d=mm&r=g\",\"caption\":\"intelli-CTi Team\"},\"sameAs\":[\"http:\/\/www.intellicti.com\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8OqwE-5IH","_links":{"self":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/21991"}],"collection":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/comments?post=21991"}],"version-history":[{"count":9,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/21991\/revisions"}],"predecessor-version":[{"id":25359,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/21991\/revisions\/25359"}],"wp:attachment":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/media?parent=21991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/categories?post=21991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/tags?post=21991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}