{"id":22003,"date":"2025-01-01T12:23:34","date_gmt":"2025-01-01T12:23:34","guid":{"rendered":"http:\/\/intellicti.studiorepublic.com\/help\/?p=22003"},"modified":"2025-05-28T10:41:52","modified_gmt":"2025-05-28T10:41:52","slug":"intelli-cti-will-not-dial","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/","title":{"rendered":"intelli-CTi&#x2122; will not dial out"},"content":{"rendered":"<p><!----------------------------- Article Header Start - DO NOT REMOVE ------------------------------><\/p>\n<table class=\"article-header-table\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-header\">\n<td style=\"border-top: 5px solid currentColor;\" valign=\"top\" width=\"25%\"><b>Summary:<\/b><\/td>\n<td style=\"border-top: 1px solid currentColor;\" valign=\"top\">intelli-CTi&#x2122; will not dial out (make outgoing calls)<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Article Type:<\/b><\/td>\n<td valign=\"top\">Troubleshooting<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 3px; border-bottom-style: solid;\" valign=\"top\"><strong>Related Product(s):<\/strong><\/td>\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 1px; border-bottom-style: solid;\" valign=\"top\">This article relates to the following products:<\/p>\n<ul>\n<li>intelli-CTi&#x2122; (Base Product)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Header End ---------------------------------------><\/p>\n<p>If you are unable to dial out, this may be due to one of the following reasons:<\/p>\n<ul>\n<li>The destination telephone number is invalid.<\/li>\n<\/ul>\n<ul>\n<li>The intelli-CTi&#x2122; telephony configuration details are not defined correctly.<\/li>\n<\/ul>\n<ul>\n<li>The intelli-CTi&#x2122; Telephony Device support settings are not defined correctly. See\u00a0Configuring intelli-CTi Device Client Devices section of the <a href=\"https:\/\/intellicti.s3.amazonaws.com\/product\/docs\/intelli-CTi-Installation-and-Configuration-Guide.pdf\">intelli-CTi Installation and Configuration\u00a0Guide.<\/a><\/li>\n<\/ul>\n<ul>\n<li>The Microsoft Windows Telephony settings are not defined correctly \u2013 see\u00a0Configuring Microsoft Windows Telephony section of the <a href=\"https:\/\/intellicti.s3.amazonaws.com\/product\/docs\/intelli-CTi-Installation-and-Configuration-Guide.pdf\">intelli-CTi Installation and Configuration\u00a0Guide.<\/a><\/li>\n<\/ul>\n<ul>\n<li>The telephone handset may not be functioning correctly. Check the handset is\u00a0functioning correctly by making a call to another extension.<\/li>\n<\/ul>\n<ul>\n<li>Some components may not have been installed correctly. Reinstall all the\u00a0relevant components and reconfigure them appropriately.<\/li>\n<\/ul>\n<ul>\n<li>This handset device may not support this function (dialing out programmatically).<\/li>\n<\/ul>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22003\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22003\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Summary: intelli-CTi&#x2122; will not dial out (make outgoing calls) Article Type: Troubleshooting Related Product(s): This article relates to the following products: intelli-CTi&#x2122; (Base Product) If you are unable to dial out, this may be due to one of the following reasons: The destination telephone number is invalid. The intelli-CTi&#x2122; telephony configuration details are not defined &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">intelli-CTi&#x2122; will not dial out<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22003\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22003\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-will-not-dial\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[134,164,14,15,355],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - 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