{"id":22023,"date":"2017-04-26T13:17:16","date_gmt":"2017-04-26T13:17:16","guid":{"rendered":"http:\/\/intellicti.studiorepublic.com\/help\/?p=22023"},"modified":"2025-06-04T11:08:16","modified_gmt":"2025-06-04T11:08:16","slug":"not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/","title":{"rendered":"Not seeing any entity details appearing in the Infor CRM (Saleslogix) Dialer?"},"content":{"rendered":"<p><!----------------------------- Article Header Start - DO NOT REMOVE ------------------------------><\/p>\n<table class=\"article-header-table\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-header\">\n<td style=\"border-top: 5px solid currentColor;\" valign=\"top\" width=\"25%\"><b>Summary:<\/b><\/td>\n<td style=\"border-top: 1px solid currentColor;\" valign=\"top\">Not seeing any entity details appearing in the Infor CRM (Saleslogix) Dialer?<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Article Type:<\/b><\/td>\n<td valign=\"top\">Troubleshooting<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 3px; border-bottom-style: solid;\" valign=\"top\"><strong>Related Product(s):<\/strong><\/td>\n<td style=\"border-bottom-color: currentColor; border-bottom-width: 1px; border-bottom-style: solid;\" valign=\"top\">This article relates to the following products:<\/p>\n<ul>\n<li>intelli-CTi&#x2122; for Infor CRM (Saleslogix)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Header End ---------------------------------------><\/p>\n<p>If you select the intelli-CTi&#x2122; CRM Dialer for Infor CRM\u00a0(from the Breeze bar) and do not see any CRM entities appearing in the dialer when you select them in Infor\u00a0CRM (Saleslogix), this may be due to one of the following reasons:<\/p>\n<ul>\n<li>(Internet Explorer)\u00a0The CRM Server URL has not been added to Internet Explorer\u2019s list of \u201cTrusted Sites\u201d.<br \/>\n<strong>Solution:<\/strong>\u00a0Within the Internet Explorer settings, you need to add the URL of the current Infor\u00a0CRM site to the list of \u201cTrusted Sites\u201d \u2013 see the \u2018Add CRM Server URL to Trusted Sites\u2019 section of the <a href=\"https:\/\/cdn.intellicti.com\/product\/docs\/intelli-CTi-for-Infor-CRM-Getting-Started-Guide.pdf\">\u201cintelli-CTi for\u00a0Infor CRM \u2013 Getting Started Guide\u201c.<\/a><\/li>\n<\/ul>\n<ul>\n<li>(Chrome) QWARE&#8217;s Chrome Support Extension is Disabled.<br \/>\n<strong>Solution:<\/strong> In order for QWARE products to integrate with Chrome, we deploy our own Chrome extension to provide integration support. Due to security\/trust reasons, our extension requires user confirmation to become \u201cEnabled\u201d. \u00a0 To achieve this see this <strong>Article (chrome integration issues)<\/strong><\/li>\n<\/ul>\n<ul>\n<li>You are trying to dial an entity from a different CRM server to the one configured in Breeze\u2019s\u00a0Infor\u00a0CRM Integration service.<br \/>\n<b>Solution:<\/b> Infor CRM integration, such as the CRM Entity Dialer will only work against the same CRM Server that has been configured in the \u201cIntegration Service for Infor CRM\u201d Breeze service. See the \u2018Configuring intelli-CTi&#x2122; for Infor CRM on the Client\u2019 section of the <a href=\"https:\/\/cdn.intellicti.com\/product\/docs\/intelli-CTi-for-Infor-CRM-Getting-Started-Guide.pdf\">\u201cintelli-CTi&#x2122; for Infor CRM \u2013 Getting Started Guide\u201c.<\/a><\/li>\n<\/ul>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22023\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22023\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Summary: Not seeing any entity details appearing in the Infor CRM (Saleslogix) Dialer? Article Type: Troubleshooting Related Product(s): This article relates to the following products: intelli-CTi&#x2122; for Infor CRM (Saleslogix) If you select the intelli-CTi&#x2122; CRM Dialer for Infor CRM\u00a0(from the Breeze bar) and do not see any CRM entities appearing in the dialer when &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Not seeing any entity details appearing in the Infor CRM (Saleslogix) Dialer?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22023\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22023\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/not-seeing-entity-details-appearing-infor-crm-saleslogix-dialer\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[134,15,355],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Not seeing any entity details appearing in the Infor CRM (Saleslogix) Dialer when you select them in Infor CRM (Saleslogix)? 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