{"id":22038,"date":"2025-01-01T10:49:43","date_gmt":"2025-01-01T10:49:43","guid":{"rendered":"http:\/\/intellicti.studiorepublic.com\/help\/?p=22038"},"modified":"2025-05-28T10:46:25","modified_gmt":"2025-05-28T10:46:25","slug":"not-find-contact-incoming-call","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/not-find-contact-incoming-call\/","title":{"rendered":"intelli-CTi™ does not find the Contact during an incoming call"},"content":{"rendered":"
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Summary:<\/b><\/td>\n
intelli-CTi™ does not find the Contact during an incoming call<\/td>\n<\/tr>\n
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Article Type:<\/b><\/td>\n
Troubleshooting<\/td>\n<\/tr>\n
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Related Product(s):<\/strong><\/td>\n
This article relates to the following products:<\/p>\n
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intelli-CTi™ for Infor CRM SLX (Saleslogix)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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If intelli-CTi™ does not find a related Contact within Infor CRM SLX (Saleslogix) during the event of an incoming telephone call, this may be due to one of the following reasons:<\/p>\n
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The Infor CRM SLX (Saleslogix) Contact may not have this telephone number listed against their contact record? \nSolution:<\/b> Check the Contact record has the incoming telephone number listed against their record.<\/li>\n<\/ul>\n
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intelli-TNS may not be enabled or configured correctly, and\/or historic telephone numbers have not been migrated into intelli-TNS? \nSolution:<\/b> Review the intelli-TNS system settings to ensure that intelli-TNS is enabled and that historic telephone numbers have been successfully migrated \u2013 See the ‘Migrating Your Telephone Numbers into intelli-TNS’ section of the “intelli-CTi for \u00a0Infor CRM (Saleslogix) – Getting Started Guide<\/a>“.<\/li>\n<\/ul>\n