{"id":22111,"date":"2025-01-01T09:56:40","date_gmt":"2025-01-01T09:56:40","guid":{"rendered":"https:\/\/c0056.paas1.lon.modxcloud.com\/help\/?p=22111"},"modified":"2025-03-26T12:36:20","modified_gmt":"2025-03-26T12:36:20","slug":"can-integration-microsoft-dynamics-365crm-customized","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/","title":{"rendered":"Can the integration with Dynamics 365 CRM be customized?"},"content":{"rendered":"<p>Yes, the intelli-CTi&#x2122; for Microsoft Dynamics 365 CRM solution can be customized to suit your integration requirements.<\/p>\n<p>The integration is based upon an open customizable framework hosting a collection of components that make up the solution. \u00a0Source code for these components is provided and Microsoft .Net development skills (C#) are required to customize them.<\/p>\n<p>This may be achieved with services from QWARE, your Microsoft Dynamics 365 CRM business partner, or your own in-house CRM development team(s).<\/p>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Cente<\/a>r<\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22111\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22111\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Yes, the intelli-CTi&#x2122; for Microsoft Dynamics 365 CRM solution can be customized to suit your integration requirements. The integration is based upon an open customizable framework hosting a collection of components that make up the solution. \u00a0Source code for these components is provided and Microsoft .Net development skills (C#) are required to customize them. This &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Can the integration with Dynamics 365 CRM be customized?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-22111\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-22111\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/can-integration-microsoft-dynamics-365crm-customized\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[195,164,14],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Can the integration with Microsoft Dynamics 365\/CRM be customized? 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