As intelli-CTi Call History is automatically captured into your CRM solution, it also provides a complete audit trail of telephone activity with your CRM customers.<\/p>\n
Each intelli-CTi call history item contains detailed information about each telephone call, including:<\/p>\n
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- Call Relationships (CRM entities relating to the call)<\/li>\n
- Call Notes (call subject and notes captured on the call)<\/li>\n
- Call Timings (detailed dates, timings and duration of the call)<\/li>\n
- Call Information (call source, call direction, call result etc.)<\/li>\n<\/ul>\n
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- intelli-CTi™ Call History is a concise automated log of all telephone calls held within Microsoft \u00a0Dynamics 365 CRM.<\/li>\n
- Detailed statistical information about every telephone call both inbound and outbound<\/li>\n
- Containing relationships to all related CRM entities for complete auditing, reporting and analysis<\/li>\n
- CRM Relationships: \u00a0relating to the call such as Accounts, Contacts, Users, Cases and Opportunities<\/li>\n
- Call Notes: \u00a0the subject of the call and any notes captured during the call<\/li>\n
- Call Statistics: \u00a0include the timings of the call, call duration, call direction and call result.<\/li>\n<\/ul>\n
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