{"id":23041,"date":"2017-08-29T16:01:46","date_gmt":"2017-08-29T16:01:46","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=23041"},"modified":"2025-03-26T12:41:20","modified_gmt":"2025-03-26T12:41:20","slug":"feature-inbound-caller-recognition-infor-crm-windows-client","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/","title":{"rendered":"Feature:  intelli-CTi Inbound Caller Recognition in Infor CRM (Windows Client)"},"content":{"rendered":"<p>This screenshot shows intelli-CTi receiving an inbound telephone call, providing the ability to manage (answer) the call directly from the Telephone Call Manager.<\/p>\n<p>With the addition of integration with Infor&nbsp;CRM, intelli-CTi provides automatic caller recognition and presentation of the caller&#8217;s details (e.g. CRM Accounts or Contacts).<\/p>\n<p>Selection of the caller will then show their details within Infor CRM.<\/p>\n<div>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-23045 size-large\" src=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/08\/Infor-CRM-Screenshot-1-Inbound-caller-recognition-1024x641.png\" alt=\"Inbound Caller Recognition in Infor CRM\" width=\"1000\" height=\"626\" srcset=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/08\/Infor-CRM-Screenshot-1-Inbound-caller-recognition-1024x641.png 1024w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/08\/Infor-CRM-Screenshot-1-Inbound-caller-recognition-300x188.png 300w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/08\/Infor-CRM-Screenshot-1-Inbound-caller-recognition-768x481.png 768w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2017\/08\/Infor-CRM-Screenshot-1-Inbound-caller-recognition.png 1309w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<\/div>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>&nbsp;Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-preview-outbound-dialing-infor-crm-windows-client\/\">Feature: Preview (Outbound) Dialing<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-call-contact-management-infor-crm-windows-client\/\">Feature: In-Call Contact Management<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-post-call-wrap-capability-infor-crm-windows-client\/\">Feature: Post-Call Wrap-up&nbsp;<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-telephone-call-activity-management-infor-crm-windows-client-2\/\">Feature: Telephone Call Activity Management<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-call-history-tracking-infor-crm-windows-client\/\">Feature: Call History Tracking<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/feature-reporting-infor-crm-windows-client\/\">Feature: Reporting<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi&nbsp;FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi&nbsp;&nbsp;Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi&nbsp;How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi&nbsp;Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi&nbsp;Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-23041\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-23041\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>This screenshot shows intelli-CTi receiving an inbound telephone call, providing the ability to manage (answer) the call directly from the Telephone Call Manager. With the addition of integration with Infor&nbsp;CRM, intelli-CTi provides automatic caller recognition and presentation of the caller&#8217;s details (e.g. CRM Accounts or Contacts). Selection of the caller will then show their details &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Feature:  intelli-CTi Inbound Caller Recognition in Infor CRM (Windows Client)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-23041\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-23041\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/feature-inbound-caller-recognition-infor-crm-windows-client\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[3,134,15,23],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - 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