{"id":23327,"date":"2025-01-01T08:36:33","date_gmt":"2025-01-01T08:36:33","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=23327"},"modified":"2025-05-28T10:10:04","modified_gmt":"2025-05-28T10:10:04","slug":"happens-no-incoming-call-information","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/happens-no-incoming-call-information\/","title":{"rendered":"What happens when there is no incoming call information?"},"content":{"rendered":"<p>This article covers how intelli-CTi&#x2122; reacts to different inbound call scenarios where there is no incoming call information, inbound call data is unknown, not available etc. \u00a0This is what happens when:<br \/>\n<!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<h4>The inbound number is a Business Switchboard number<\/h4>\n<ul>\n<li style=\"text-align: left;\">intelli-CTi&#x2122; will look up the number and any records (Accounts, Contacts, or Leads) having that number will be listed.\u00a0 The user can then answer the call and once the person is confirmed the user can select the appropriate record to navigate to.<\/li>\n<\/ul>\n<h4>The inbound number is the same for multiple customers?<\/h4>\n<ul>\n<li>If the number brings up multiple CRM Account records there is a possible data entry issue that needs to be resolved. It might be the case, if working it is a B2C environment, that multiple people share a common (house) number.\u00a0 So again the user would answer the call, confirm which of the CRM Contact or Lead records is appropriate to the call then select that record from within the intelli-CTi interface and be navigated to the CRM record.<\/li>\n<\/ul>\n<h4>The inbound number is blocked\/withheld?<\/h4>\n<ul>\n<li>intelli-CTi&#x2122; will \u201cannounce\u201d the call as usual, but will return no CRM records.\u00a0 The user would answer the call, they can then use the intelli-CTi look up record or add record functions to associate the call to the appropriate CRM record.<\/li>\n<\/ul>\n<h4>The inbound number is unknown and no record listed?<\/h4>\n<ul>\n<li>As with the previous scenario, the user would use the intelli-CTi look up and\/or add record function.<\/li>\n<\/ul>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-microsoft-crm-telephone-number-support\/\">intelli-CTi for Microsoft Dynamics CRM &#8211; Telephone Number Support<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-23327\" class=\"share-twitter sd-button share-icon\" 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where there is no incoming call information, inbound call data is unknown, not available etc. \u00a0This is what happens when: The inbound number is a Business Switchboard number intelli-CTi&#x2122; will look up the number and any records (Accounts, Contacts, or Leads) having that number &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/happens-no-incoming-call-information\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">What happens when there is no incoming call information?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-23327\" class=\"share-twitter sd-button share-icon\" 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