{"id":23454,"date":"2025-01-01T16:27:32","date_gmt":"2025-01-01T16:27:32","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=23454"},"modified":"2025-05-28T09:37:51","modified_gmt":"2025-05-28T09:37:51","slug":"upgrading-latest-version-intelli-cti","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/upgrading-latest-version-intelli-cti\/","title":{"rendered":"Upgrading to the latest version of intelli-CTi™"},"content":{"rendered":"

How to Upgrade to the latest version of intelli-CTi™<\/h2>\n

The following steps should be undertaken in the following sequence, to upgrade to the latest version of intelli-CTi:<\/p>\n

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  1. Firstly, ensure that no users are logged in to intelli-CTi while the upgrade takes place.<\/li>\n
  2. Take a screenshot of the System page of the intelli-CTi Server software and ensure you have someone who knows the relevant passwords.<\/li>\n
  3. Upgrade (modify) the intelli-CTi Server software to the latest version by installing the new version \u2018over the top\u2019.<\/li>\n
  4. Confirm the Server is connecting to extensions as expected (do a quick inbound\/outbound call to ensure connectivity).\u00a0 Please note:<\/strong> This point is not applicable to client-side telephony connections (e.g. Skype for Business and Go Integrator).<\/li>\n
  5. Upgrade the intelli-CTi CRM solution (following the notes in the Getting Started Guide<\/a>).<\/li>\n
  6. Re-Run the TNS migration process using the TNS Data Loader.<\/li>\n
  7. Upgrade (modify) the intelli-CTi Client(s) software to the latest version by installing the new version \u2018over the top\u2019, for your existing installed clients.<\/li>\n
  8. Confirm client telephony integration works as expected (do a quick inbound\/outbound call to ensure connectivity).<\/li>\n<\/ol>\n\n\n\n\n
    \u00a0Related Resources:<\/strong><\/td>\n\n
    Further Information:<\/span><\/span><\/strong><\/td>\n\n