{"id":25118,"date":"2025-01-01T12:35:27","date_gmt":"2025-01-01T12:35:27","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=25118"},"modified":"2025-05-28T10:06:28","modified_gmt":"2025-05-28T10:06:28","slug":"limited-support-what-it-means-for-you","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/","title":{"rendered":"Limitations of support &#038; what it means for you"},"content":{"rendered":"\n<h3 id=\"h-why-have-limited-support\">Why have Limited Support?<\/h3>\n\n\n\n<p>The world of telephony is always changing, and there are times when it is no longer possible to offer &#8220;full&#8221; support for every telephone system. That&#8217;s why we have introduced a new support level, called &#8220;Limited Support&#8221; &#8211; to accommodate such situations.<\/p>\n\n\n\n<p>For older telephone systems, Limited Support might apply when systems are reaching the end of life (EOL) and\/or manufacturer support. Therefore, the ability to support such systems becomes a challenge.<\/p>\n\n\n\n<p>Limited Support can also apply to newer telephone system integrations, which have yet to mature. These could be telephone systems that are potentially new the market, or systems that are new to us.<\/p>\n\n\n\n<h3 id=\"h-what-is-limited-support\">What is Limited Support?<\/h3>\n\n\n\n<ul><li>Limited Support only applies to the telephone system integration element of intelli-CTi for the specific telephone system in question.  <\/li><li>The core intelli-CTi application and CRM integration will be fully supported, as long as the version of intelli-CTi is current.<\/li><li>Limited Support for these telephone systems will be done on a best-effort basis and therefore, QWARE are unable to guarantee fixes for issues relating to affected telephone systems.<\/li><li>Should you later switch to a fully-supported telephone system &#8211; you can retain and continue to use your current investment with intelli-CTi.<\/li><\/ul>\n\n\n\n<h3 id=\"h-what-do-i-have-to-do\">What do I have to do?<\/h3>\n\n\n\n<p>If you are an\nexisting customer and your telephone system now falls under Limited Support &#8211;\nthen you will need to contact your intelli-CTi vendor, ahead of your next\nrenewal, to confirm the support status of your telephone system.<\/p>\n\n\n\n<p>Likewise, if you recently made any changes to your telephone system (e.g. firmware\/other upgrade) &#8211; or you are currently planning to &#8211; then please check our <a href=\"https:\/\/www.intellicti.com\/help\/telephone-compatibility-guide\/\">Telephone System Compatibility Guide<\/a> to confirm support.<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-25118\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-25118\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Why have Limited Support? The world of telephony is always changing, and there are times when it is no longer possible to offer &#8220;full&#8221; support for every telephone system. That&#8217;s why we have introduced a new support level, called &#8220;Limited Support&#8221; &#8211; to accommodate such situations. For older telephone systems, Limited Support might apply when &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Limitations of support &#038; what it means for you<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-25118\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-25118\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/limited-support-what-it-means-for-you\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[195,3,134,164,14,1893,23],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Telephony is always changing, and it is no longer possible to offer &quot;full&quot; 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