{"id":25593,"date":"2025-01-01T12:42:23","date_gmt":"2025-01-01T12:42:23","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=25593"},"modified":"2025-03-19T12:42:43","modified_gmt":"2025-03-19T12:42:43","slug":"connect-your-avaya-cti-with-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/connect-your-avaya-cti-with-dynamics-365\/","title":{"rendered":"Connect your Avaya CTI with Dynamics 365 CRM"},"content":{"rendered":"\n<p>Small and medium businesses have benefited from connecting their telephone systems and software programs, such as\u00a0Microsoft\u00a0Dynamics 365 CRM and other CRM systems, improving their customer satisfaction and loyalty.\u00a0<\/p>\n\n\n\n<p class=\"has-text-align-center\"><img loading=\"lazy\" width=\"1903\" height=\"734\" class=\"wp-image-25594\" style=\"width: 600px;\" src=\"http:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1.jpg\" alt=\"Connect your Avaya CTI with Dynamics 365\" srcset=\"https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1.jpg 1903w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1-300x116.jpg 300w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1-1024x395.jpg 1024w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1-768x296.jpg 768w, https:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/CTI_1-1536x592.jpg 1536w\" sizes=\"(max-width: 1903px) 100vw, 1903px\" \/>&nbsp;&nbsp;<\/p>\n\n\n\n<p>Over the past decade, telephone solutions have expanded to provide more, enabling customers to access public branch exchange (PBX) and voice over internet protocol (VoIP) phone systems, video, integrated messaging, and Computer Telephony Integration (CTI) \u2014programs that allow businesses to thoroughly integrate phone systems and CRM platforms.&nbsp;<br>&nbsp;<br><img loading=\"lazy\" width=\"200\" height=\"80\" align=\"right\" class=\"wp-image-25601\" style=\"width: 200px;\" src=\"http:\/\/www.intellicti.com\/help\/wp-content\/uploads\/2021\/09\/AVAYA-logo.jpg\" alt=\"intelli-CTi supports Avaya \">Avaya is an established phone systems provider that specializes in IP telephony, wireless data, and other business communication and call&nbsp;center&nbsp;solutions.&nbsp;<\/p>\n\n\n\n<p><br>You can connect your Dynamics 365 and Avaya telephone system with&nbsp;intelli-CTi, the proven CTI solution that supports Avaya Aura Communications Manager and Avaya IP Office. Helping businesses to increase productivity and to provide a better customer experience with features like click-to-dial, screen pop, and call logging, whilst leveraging your existing Avaya investments.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 id=\"h-why-connect-your-avaya-cti-with-dynamics-365-crm\"><strong>Why Connect your Avaya CTI with Dynamics 365<\/strong>\u00a0\u00a0CRM<\/h2>\n\n\n\n<p>When&nbsp;using a Computer Telephony Integration (CTI) solution, like&nbsp;intelli-CTi&nbsp;you are&nbsp;transforming your&nbsp;business&nbsp;telephone system into a computer&nbsp;system with the following possible benefits:&nbsp;<\/p>\n\n\n\n<ul><li>Reduced costs&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Increased productivity&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Delivering personalized and professional customer service&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Informed and efficient users&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Improved call handling&nbsp;&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Improved remote working<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 id=\"h-intelli-cti-telephone-system-support\"><strong>intelli-CTi&nbsp;Telephone System Support&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>The&nbsp;intelli-CTi <a href=\"https:\/\/www.intellicti.com\/help\/telephone-compatibility-guide\/\">Telephone System Compatibility List <\/a>shows the&nbsp;telephone systems that have been tested&nbsp;with the&nbsp;intelli-CTI&nbsp;solution&nbsp;and have been proven to function as designed, either in a test lab scenario or a real-world customer environment. &nbsp;&nbsp;<br><br><\/p>\n\n\n\n<p><\/p>\n\n\n\n\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>&nbsp;Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li><a href=\"http:\/\/www.intellicti.com\/help\/what-is-cti\/\">What is CTI?<\/a><\/li>\n<li><a href=\"http:\/\/www.intellicti.com\/help\/benefits_of-cti\/\">9 Benefits of CTI<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi&nbsp;FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi&nbsp;&nbsp;Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi&nbsp;How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi&nbsp;Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi&nbsp;Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-25593\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/connect-your-avaya-cti-with-dynamics-365\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-25593\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/connect-your-avaya-cti-with-dynamics-365\/?share=linkedin\" target=\"_blank\" title=\"Click to share on 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class=\"screen-reader-text\">Connect your Avaya CTI with Dynamics 365 CRM<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-25593\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/connect-your-avaya-cti-with-dynamics-365\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-25593\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/connect-your-avaya-cti-with-dynamics-365\/?share=linkedin\" target=\"_blank\" title=\"Click to share on 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