{"id":25636,"date":"2024-09-01T12:01:58","date_gmt":"2024-09-01T12:01:58","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=25636"},"modified":"2025-03-19T12:39:32","modified_gmt":"2025-03-19T12:39:32","slug":"connect-your-cisco-phone-system-with-microsoft-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/connect-your-cisco-phone-system-with-microsoft-dynamics-365\/","title":{"rendered":"Connect your Cisco Phone System with Microsoft Dynamics 365 CRM"},"content":{"rendered":"\n

Small\u00a0and medium enterprises are benefitting\u00a0from connecting\u00a0Cisco Unified Communications Manager (CallManager)\u00a0telephone systems and software programs, such as\u00a0Microsoft\u00a0Dynamics 365 CRM and other CRM systems.\u00a0 Improving their customer satisfaction,\u00a0loyalty\u00a0and user experience.\u00a0<\/p>\n\n\n\n

\"Connect<\/figure>\n\n\n\n

Over the\u00a0last 15 years, telephone\u00a0systems\u00a0have expanded to provide more\u00a0value, enabling customers to access public branch exchange (PBX) and\u00a0Voice\u00a0over\u00a0Internet\u00a0Protocol (VoIP)\u00a0with\u00a0video\u00a0calls, integrated messaging, and Computer Telephony Integration (CTI) \u2014programs that allow businesses to thoroughly integrate\u00a0their\u00a0phone systems and CRM platforms.\u00a0<\/p>\n\n\n\n

\"CISCO<\/figure><\/div>\n\n\n\n

Cisco Unified Communications Manager (CallManager) is a call manager and enterprise call control and session management platform that connects people anywhere,\u202fand on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging, and mobility.<\/p>\n\n\n\n

Connecting your CISCO\u00a0Call Manager\u00a0to Microsoft Dynamics 365\u00a0CRM using Computer Telephone Integration (CTI)<\/strong><\/h2>\n\n\n\n

You can connect your\u00a0Microsoft\u00a0Dynamics 365 CRM and\u00a0Cisco\u00a0telephone system with\u00a0intelli-CTi, the proven CTI solution that supports\u00a0and\u00a0Cisco Unified Communications Manager (CallManager). Helping businesses to increase\u00a0call throughput,\u00a0productivity and to provide a better\u00a0customer experience with features like click-to-dial, screen pop, and call logging, whilst\u00a0leveraging\u00a0your existing\u00a0CISCO\u00a0investments.\u00a0\u00a0\u00a0<\/p>\n\n\n\n

Why Connect your\u00a0CISCO CTI\u00a0with Dynamics 365<\/strong> CRM?<\/h2>\n\n\n\n

When using a Computer Telephony Integration (CTI) solution, like intelli-CTi you are transforming your enterprise telephone system into a sophisticated computer system with the following possible benefits: <\/p>\n\n\n\n