{"id":25701,"date":"2022-01-26T11:23:41","date_gmt":"2022-01-26T11:23:41","guid":{"rendered":"http:\/\/www.intellicti.com\/help\/?p=25701"},"modified":"2022-04-04T11:24:35","modified_gmt":"2022-04-04T11:24:35","slug":"ringcentral-integration-with-microsoft-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/ringcentral-integration-with-microsoft-dynamics-365\/","title":{"rendered":"RingCentral Integration with Microsoft Dynamics 365"},"content":{"rendered":"\n

Connect your CRM to RingCentral Telephone System using Computer Telephony Integration (CTI)<\/strong> <\/h2>\n\n\n\n

Small and medium businesses are benefitting from connecting their RingCentral Communication systems and software programs, such as Microsoft Dynamics 365 and other CRM systems. <\/p>\n\n\n\n

\"RingCentral<\/figure>\n\n\n\n

Leverage your existing CRM solution and display customer information instantly to your telephone users<\/strong> <\/h3>\n\n\n\n

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When using the CRM data to drive successful call interactions, enterprises improve their customers\u2019 experience, satisfaction, loyalty and their CRM users\u2019 experience. 
 
Over the last 10 years, telephone systems have expanded to provide more value, enabling customers to access public branch exchange (PBX) and Voice over Internet Protocol (VoIP) with video calls, integrated messaging, and Computer Telephony Integration (CTI) \u2014programs that allow businesses to thoroughly integrate their phone systems and CRM platforms. <\/p>\n\n\n\n

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\"RingCentral<\/figure><\/div>\n\n\n\n

RingCentral Office is a Business VoIP telephone system that provides an integrated messaging, phone and video cloud-based communications solution. <\/p>\n\n\n\n

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Enterprise can connect Microsoft Dynamics 365 systems with RingCentral\u2019s communication solutions using intelli-CTi, the proven CTI solution that supports RingCentral.  Helping businesses to increase call throughput, productivity and to provide a better customer experience with features like click-to-dial, screen pop, and call logging, whilst leveraging existing CRM and RingCentral investments.   <\/p>\n\n\n\n

Why Connect your RingCentral with Dynamics 365<\/strong>?<\/h2>\n\n\n\n

When using a Computer Telephony Integration (CTI) solution, like intelli-CTi you are transforming your enterprise communications solution into a sophisticated computer system with the following possible benefits: <\/p>\n\n\n\n