Every business in today\u2019s difficult economic world wants to grow, retain their existing customers, reduce costs and have competitive advantage. They can do this by improving the service they offer their own customers – all they need is the right tools to do the job\u2026<\/p>\n
QWARE Ltd, specialists in Computer Telephony Integration (CTI) and CRM, today launched their latest version of their CTI solution – intelli-CTi for Infor CRM (Saleslogix).<\/a><\/p>\n The intelli-CTi™ solution enables the simple integration of phone systems to software applications such as CRM, increasing the efficiency and productivity of phone centric activities. Benefits include:<\/p>\n \u2022 Improved customer relationships, service levels and customer satisfaction \u201cOur latest release of intelli-CTi for Infor CRM (Saleslogix) continues our commitment to Infor CRM (Saleslogix) and mirrors the investment being made by Swiftpage into the product<\/em>\u201d said Rowland Dexter, Managing Director, \u201cWe have extended the benefits of intelli-CTI for Infor CRM (Saleslogix) web client users and simplified installation where a large number of users are to be rolled out, both areas where we are seeing an increasing trend for Infor CRM (Saleslogix)<\/em>.\u201d<\/p>\n This new release provides both new features and enhancements including:<\/p>\n \u2022 Compatiblilty with Microsoft Windows Version 8 Desktop Mode<\/p>\n \u2022 New Feature – Solution Center\u2013 a diagnostic feature that checks compatibly across the installation. The Solution Center feature will highlight potential conflicts and provide references to online articles. This is a unique feature designed to assist and simplify installation and of the solution.<\/p>\n \u2022 Support for Large Scale Deployments via silent installs, first time execution prompts for user personalization of the solution and the ability to provide managed central configuration management<\/p>\n \u2022 Enhanced Call Wrap-up. At the point of post call wrap-up, provides the ability to summarise the call, capture further information.<\/p>\n \u2022 Several User Interface enhancements focused on improving the user experience, including support for Windows large fonts.<\/p>\n \u2022 Supports over 60 makes and models of phone system both on premise and hosted including Microsoft Lync further information is available on the Computer Telephony Integration (CTI) Phone System Compatibility List.<\/p>\n Further product information\u00a0can be found here<\/a><\/p>\n For a 30 day test drive go here<\/a>.
\n\u2022 Personalised telephone interaction by identifying callers automatically
\n\u2022 Increased telephone call efficiency and throughput
\n\u2022 Increased business productivity and ease of use
\n\u2022 Accurate logging of calls and notes
\n\u2022 Straightforward deployment
\n\u2022 Rich function with no development cost
\n\u2022 Customizable if required
\n\u2022 Over 60 phone system makes and models supported<\/p>\n\n
Compatibility with Infor CRM (Saleslogix) v8.1 for both Hosted and On Premise, whilst retaining compatibility with previous versions of Infor CRM (Saleslogix) from v7.5.4 upwards.<\/ul>\n<\/li>\n<\/ul>\n
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