{"id":3754,"date":"2025-01-01T13:03:12","date_gmt":"2025-01-01T13:03:12","guid":{"rendered":"http:\/\/www.qgate.co.uk\/knowledge\/?p=3754"},"modified":"2025-05-28T10:37:50","modified_gmt":"2025-05-28T10:37:50","slug":"troubleshooting-chrome-integration","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/","title":{"rendered":"Troubleshooting Chrome Browser Integration"},"content":{"rendered":"<p><!-- Article Header --><\/p>\n<div class=\"qgkb-articleheader\">\n<table summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-header\">\n<td style=\"border-top-width: 5px;\" valign=\"top\" width=\"22%\"><b>Summary:<\/b><\/td>\n<td valign=\"top\" width=\"78%\">Information\/support article covering troubleshooting tips for Google Chrome integration with certain QWARE products.<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Article Type:<\/b><\/td>\n<td valign=\"top\">Troubleshooting<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td valign=\"top\"><b>Related Product(s):<\/b><\/td>\n<td valign=\"top\">This article relates to the following products:<\/p>\n<ul>\n<li>intelli-CTi<strong>&#x2122;<\/strong><\/li>\n<li>Microsoft Dynamics 365 CRM<\/li>\n<li>Infor CRM (formerly Saleslogix)<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"border-bottom: 3px solid;\" valign=\"top\"><b>Related Articles:<\/b><\/td>\n<td style=\"border-bottom: 1px solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-dynamics-365\/\">Troubleshooting intelli-CTi for Microsoft Dynamics 365 CRM<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-infor-crm\/\">Troubleshooting intelli-CTi for Infor CRM SLX (Saleslogix)<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><!-- Article Header End--><\/p>\n<h2>Overview<\/h2>\n<p>There are various factors that could affect the Chrome browser support for QWARE related products. \u00a0If you are experiencing issues integrating QWARE products with Chrome, please see below for potential solutions.<\/p>\n<h3>QWARE&#8217;s Chrome Support Extension is Disabled<\/h3>\n<p>In order for QWARE products to integrate with Chrome, we deploy our own Chrome extension to provide integration support. \u00a0Due to security\/trust reasons, our extension requires user confirmation to become &#8220;Enabled&#8221;.<\/p>\n<p>This can be done by clicking [Enable] when Chrome auto-prompts for confirmation after our software installation. \u00a0Alternatively, this can be enabled manually via the Chrome extensions settings screen.<\/p>\n<h3>Disable Chrome running in the Background<\/h3>\n<p>By default, Chrome has the ability to remain running in\u00a0the background when you close the browser (via an icon\u00a0in the tray\/notification area). However, this feature\u00a0conflicts with our Integration Extension and must be\u00a0disabled.<\/p>\n<p>This can be done by right-clicking the Chrome tray icon\u00a0and ensuring the \u201cAllow Google Chrome to run in the\u00a0background\u201d is <strong>unchecked<\/strong>.<\/p>\n<h3>Unable to re-installing\u00a0our Chrome support extension?<\/h3>\n<p>Should our extension ever be <span style=\"text-decoration: underline;\">manually<\/span> uninstalled (e.g. via Chrome Extensions screen), you may find that our extension does not re-appear on re-installing QWARE software.<\/p>\n<p>Unfortunately, this\u00a0is a security &#8220;feature&#8221; of Chrome whereby; if a Chrome extension is <span style=\"text-decoration: underline;\">manually<\/span> uninstalled, it is added to a &#8220;blacklist&#8221;. \u00a0If this happens, our QWARE installers are then unable to automatically re-deploy our Extension.<\/p>\n<p>To resolve this issue, simply visit the relevant Chrome extension page and do a manual install:<br \/>\n&#8211; <a href=\"https:\/\/chromewebstore.google.com\/detail\/breeze-integration-for-dy\/bkeleobkojmljajkgikhkplhjkijmcba\">Breeze (intelli-CTi) Integration for Dynamics 365 CRM<\/a><br \/>\n&#8211; <a href=\"https:\/\/chromewebstore.google.com\/detail\/breeze-integration-for-in\/kfmmncnkiijdoehlcbpiookjjmkilofh\">Breeze (intelli-CTi) Integration for Infor CRM<\/a><\/p>\n<p><em><strong>Note<\/strong>: This issue does not occur when our Chrome extension is automatically removed as part of our software uninstall process. \u00a0It only occurs is a user manually removes the extension via Chrome browser settings.<\/em><\/p>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong>\u00a0Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-dynamics-365\/\">Troubleshooting intelli-CTi<strong>&#x2122;<\/strong> for Microsoft Dynamics 365 CRM<\/a><\/li>\n<li><a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-2\/for-infor-crm\/\">Troubleshooting intelli-CTI for Infor CRM SLX (Saleslogix)<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\"><strong><span style=\"color: #444444;\"><span style=\"line-height: 14px; font-size: 14px;\">Further Information:<\/span><\/span><\/strong><\/td>\n<td style=\"vertical-align: top; border-top: 1px solid #e6e6e6;\">\n<ul>\n<li><a href=\"\/help\/\">intelli-CTi Help Center<\/a><\/li>\n<li><a href=\"\/help\/faqs\/\">intelli-CTi\u00a0FAQs<\/a><\/li>\n<li><a href=\"\/help\/troubleshooting\/\">intelli-CTi\u00a0\u00a0Troubleshooting<\/a><\/li>\n<li><a href=\"\/help\/how-to-guides\/\">intelli-CTi\u00a0How-To Guides<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/technical-articles\/\">intelli-CTi\u00a0Technical Articles<\/a><\/li>\n<li><a href=\"\/help\/paribus-discovery\/documents\/\">intelli-CTi\u00a0Document Library<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><!-------------------------------------- Article Footer End ---------------------------------------><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-3754\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-3754\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Summary: Information\/support article covering troubleshooting tips for Google Chrome integration with certain QWARE products. Article Type: Troubleshooting Related Product(s): This article relates to the following products: intelli-CTi&#x2122; Microsoft Dynamics 365 CRM Infor CRM (formerly Saleslogix) Related Articles: Troubleshooting intelli-CTi for Microsoft Dynamics 365 CRM Troubleshooting intelli-CTi for Infor CRM SLX (Saleslogix) Overview There are various &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Troubleshooting Chrome Browser Integration<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-3754\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-3754\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/troubleshooting-chrome-integration\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":4574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[134,164,14,15,355],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Help\/support article covering troubleshooting tips for Google Chrome integration with certain QGate products. 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