{"id":5418,"date":"2016-04-20T15:45:02","date_gmt":"2016-04-20T15:45:02","guid":{"rendered":"http:\/\/www.qgate.co.uk\/knowledge\/?p=5418"},"modified":"2025-03-26T12:43:13","modified_gmt":"2025-03-26T12:43:13","slug":"intelli-cti-support-for-interactive-intelligence-i3","status":"publish","type":"post","link":"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/","title":{"rendered":"intelli-CTi&#x2122; support for Interactive Intelligence (I3)"},"content":{"rendered":"<h2>Overview<\/h2>\n<p><a href=\"https:\/\/www.intellicti.com\">intelli-CTi&#x2122; <\/a>now offers support for the Interactive Intelligence (I3) system. \u00a0Specifically, we&#8217;ve added support for telephone calls within their\u00a0Customer Interaction Center (CIC) platform.<\/p>\n<h2>More Information<\/h2>\n<p>Working\u00a0together\u00a0with Interactive Intelligence (I3), we&#8217;ve been able to add preliminary support for telephone interactions within their Customer Interaction Center (CIC) platform.<\/p>\n<p>The current\u00a0implementation offers support for basic call control:<\/p>\n<ul>\n<li><strong>Answer<\/strong><\/li>\n<li><strong>Hold<\/strong><\/li>\n<li><strong>Reconnect<\/strong>, and<\/li>\n<li><strong>Hangup<\/strong><\/li>\n<\/ul>\n<p>&#8230;as well as basic call events:<\/p>\n<ul>\n<li><strong>Call Started<\/strong><\/li>\n<li><strong>Call Established<\/strong><\/li>\n<li><strong>Call Held<\/strong><\/li>\n<li><strong>Call Reconnected<\/strong>, and<\/li>\n<li><strong>Call Ended<\/strong><\/li>\n<\/ul>\n<p>Client logins can be done using specific user details or automatically via Active Directory.<\/p>\n<p>We\u00a0also support the ability to <strong>Dial<\/strong>\u00a0numbers to make Outbound telephone calls within the Interactive Intelligence platform, using\u00a0<strong>all<\/strong> the previously mentioned functionality.<\/p>\n<h2>Requirements<\/h2>\n<p>An\u00a0additional client license is currently required for each intelli-CTi&#x2122; user connected to the Interactive Intelligence platform.<\/p>\n<p>If you would like more information, please <a href=\"https:\/\/www.intellicti.com\/contact-us\/\">contact QWARE.<\/a><\/p>\n<p><!----------------------------- Article Footer Start - DO NOT REMOVE ------------------------------><\/p>\n<table style=\"border-bottom: none;\" summary=\"Article Summary\">\n<tbody>\n<tr class=\"qgkb-articleheader-table-summary\">\n<td style=\"width: 25%; border-top-color: currentColor; border-top-width: 3px; border-top-style: solid;\" valign=\"top\"><strong> Related Resources:<\/strong><\/td>\n<td style=\"width: 75%; border-top-color: currentColor; border-top-width: 1px; border-top-style: solid;\" valign=\"top\">\n<ul>\n<li>None<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-5418\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-5418\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Overview intelli-CTi&#x2122; now offers support for the Interactive Intelligence (I3) system. \u00a0Specifically, we&#8217;ve added support for telephone calls within their\u00a0Customer Interaction Center (CIC) platform. More Information Working\u00a0together\u00a0with Interactive Intelligence (I3), we&#8217;ve been able to add preliminary support for telephone interactions within their Customer Interaction Center (CIC) platform. The current\u00a0implementation offers support for basic call control: &hellip; <a href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">intelli-CTi&#x2122; support for Interactive Intelligence (I3)<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-5418\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-5418\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-print\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-print sd-button share-icon\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\" target=\"_blank\" title=\"Click to print\"><span>Print<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":21,"featured_media":4574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[134,164,14,148,15],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.1.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Information on intelli-CTi support for Interactive Intelligence (I3) platform can be found in this article. intelli-CTi now offers support for the Interactive Intelligence (I3) system. \u00a0Specifically, we&#039;ve added support for telephone calls within their\u00a0Customer Interaction Center (CIC) platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:title\" content=\"intelli-CTi support for Interactive Intelligence (I3)\" \/>\n<meta name=\"twitter:description\" content=\"Information on intelli-CTi support for Interactive Intelligence (I3) platform can be found in this article. intelli-CTi now offers support for the Interactive Intelligence (I3) system. \u00a0Specifically, we&#039;ve added support for telephone calls within their\u00a0Customer Interaction Center (CIC) platform.\" \/>\n<meta name=\"twitter:creator\" content=\"@intelliCTi\" \/>\n<meta name=\"twitter:site\" content=\"@intelliCTi\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\",\"url\":\"https:\/\/www.intellicti.com\/help\/\",\"name\":\"The intelli-CTi Help Center\",\"description\":\"Customer Self Help, intelli-CTi product news and blog articles\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.intellicti.com\/help\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/#webpage\",\"url\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\",\"name\":\"intelli-CTi support for Interactive Intelligence (I3)\",\"isPartOf\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/#primaryimage\"},\"datePublished\":\"2016-04-20T15:45:02+00:00\",\"dateModified\":\"2025-03-26T12:43:13+00:00\",\"author\":{\"@id\":\"https:\/\/www.intellicti.com\/help\/#\/schema\/person\/553240b39260b41170ae563fc6640ef7\"},\"description\":\"Information on intelli-CTi support for Interactive Intelligence (I3) platform can be found in this article. intelli-CTi now offers support for the Interactive Intelligence (I3) system. \\u00a0Specifically, we've added support for telephone calls within their\\u00a0Customer Interaction Center (CIC) platform.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.intellicti.com\/help\/intelli-cti-support-for-interactive-intelligence-i3\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#\/schema\/person\/553240b39260b41170ae563fc6640ef7\",\"name\":\"intelli-CTi Team\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.intellicti.com\/help\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/00c6cd7408c3531da38599fd6bccaa5c?s=96&d=mm&r=g\",\"caption\":\"intelli-CTi Team\"},\"sameAs\":[\"http:\/\/www.intellicti.com\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8OqwE-1po","_links":{"self":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/5418"}],"collection":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/comments?post=5418"}],"version-history":[{"count":7,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/5418\/revisions"}],"predecessor-version":[{"id":25560,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/posts\/5418\/revisions\/25560"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/media\/4574"}],"wp:attachment":[{"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/media?parent=5418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/categories?post=5418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intellicti.com\/help\/wp-json\/wp\/v2\/tags?post=5418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}