nified Service Desk (USD) for Microsoft Dynamics 365 provides a configuration-based framework for quickly building agent applications for call centers. You can aggregate customer information from different areas in Microsoft Dynamics 365 into a single desktop and get a 360° view of customer interactions.

The intelli-CTi for Microsoft Dynamics solution fully supports Microsoft USD.

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Unified Service Desk makes it possible to configure the necessary applications for call centers. This common management of call center applications gives agents immediate access to customer data from CRM and helps guide their actions along the way to improve the customer experience. An advantage of USD is that simple agent applications can be setup and deployed along with your CRM in very little time, giving agents have real-time access and data at their disposal to provide immediate telephone call support. Enhancing the customer experience by having the history of the customer and other data at hand is key. USD can be configured through CRM or integrated with other applications by writing code extensions.

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