Here is a collection of How To Guides for assistance with intelli-CTi:
Microsoft Dynamics 365/CRM
intelli-CTi with integration to Microsoft Dynamics 365/CRM
Unified Service Desk
intelli-CTi with integration to Unified Service Desk
Infor CRM (Saleslogix)
intelli-CTi with integration to Infor CRM (Saleslogix)
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See the intelli-CTi Help Center User Guidelines for important considerations of use.