Telephony Integration Solution for Infor CRM

QGate's intelli-CTi for Infor CRM (formerly Saleslogix) integrates your CRM and telephone systems. Providing seamless telephony integration with Infor CRM delivered in a cost effective and user friendly manner, helping you optimize your investment in Infor CRM and Telephony Infrastructure.

intelli-CTi for Infor CRM enhances profitability through increased user efficiency and customer satisfaction.

Are you still manually dialing telephone numbers, searching for Contacts and logging telephone call information by hand?

intelli-CTi for Infor CRM instantly improves the effectiveness of your customer interactions and the efficiency of your CRM users by dialing Contacts directly from within an application with a single-click and automatically identifies incoming callers showing contact information before you even answer the telephone.

Our free trial of this telephony integration solution for Infor CRM will enable you to see how this easily integrates and provides insight to your users.

Try it for free

BENEFITS

intelli-CTi for Infor CRM provides insight about your caller or call within a dynamic sidebar as part of the users' desktop, allowing users to continue to interact with their office applications whilst maintaining complete control of the telephone call. Providing the following benefits and more:

Windows Client

Take the product tour

“Working from a call list and having to manually dial each number is a pain and so is scrambling to find a contact match in Infor CRM when a call comes in. Fortunately we can recommend intelli-CTi. It takes the hassle out of making and receiving calls, and the built-in integration with Infor CRM makes it an easy solution to implement.”

Brianna Ojard
CRM Consultant
Customer FX

WHY CHOOSE INTELLI-CTI?

Wide Range of Telephone Systems Supported

  • Over 60 telephone systems supported
  • Supports standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI, OAI, Microsoft Skype for Business)
  • Telephone Compatibility List provides full information

Flexible Implementation

  • Simple integration and configuration process
  • Supports large scale implementations across multiple sites (Telephone system independent)
  • Seamless integration into Infor CRM
  • Supports Infor CRM (formerly Saleslogix) v7.5.4 and above
  • Supports Citrix/Terminal Server

Increased Business/User Productivity

  • Incoming caller recognition (screen-pop) displaying information from Infor CRM system
  • Ability to initiate a business process/workflow based on a call
  • Call control and a unique in-call note capture capability
  • Outbound dialing support to various CRM related entities
  • Multiple telephone call support
  • Recording of call history in Infor CRM
Try it for free