intelli-CTi™ for Infor CRM integrates your CRM and telephone systems, transforming your customer engagements by making them connected, personalized and efficient
In today's modern world, your customers expect superb service. When they call you they expect you to know who they are, what they have done, and why they could be calling.
intelli-CTi™ for Infor CRM provides your telephone users with caller information and history that can be used to make all telephone calls personal and relevant.
intelli-CTi seamlessly integrates your telephone system and Infor CRM system to intelligently and automatically display key information that may relate to the ongoing call.
Empowering users to quickly identify the caller with their previous interactions at their fingertips is essential for your customers' satisfaction and loyalty.
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Are you still manually dialing telephone numbers, looking up Contacts and capturing telephone call information by hand?
Or do you keep customers waiting while you look for their information in Infor CRM?
Or make them repeat their problem giving them the impression that you do not care or are not very organised or efficient?
Customer Satisfaction is key to success.
intelli-CTi for Infor CRM is a CTI telephony integration solution that instantly improves the effectiveness of your customer interaction and the productivity of your Infor CRM users. intelli-CTi enables dialing Contacts directly from within the application with a single click and automatically identifies incoming calls displaying contact information before you even answer the phone.
The intelli-CTi free trial will enable you to see how this easily integrates and provides insight to your users.
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HOLD SHORTER, MORE CONCISE AND CONTEXTUAL CALLS
DELIVER PERSONALIZED CUSTOMER EXPERIENCES
IMPROVE YOUR CRM DATA WITH MINIMAL EFFORT
ENSURE BUSINESS PROCESSES ARE FOLLOWED
DECREASE FRUSTRATION FROM LONG, UNPRODUCTIVE CALLS
ACHIEVE CUSTOMER LOYALTY
IMPROVED CALL THROUGHPUT
Empower your Microsoft Dynamics 365 users to instantly take action of inbound telephone calls, to efficiently engage with clients in a professional and personalized way. One of the core capabilities of intelli-CTi™ provides fast and reliable caller recognition of inbound calls that intelligently identifies the calling party and automatically associates them with their information from Infor CRM.
Improve the experience of your Infor CRM users with improved calling accuracy, throughput and efficiencies gained by the capabilities of intelli-CTi™ outbound dialing. intelli-CTi™ streamlines making outbound calls by reduced misdialing and removing the need to manually dial telephone numbers.
Actively encourage best practices with your Infor CRM users with effective management and control through all aspects of telephone call interaction. intelli-CTi™ empowers your users with access to caller contextual data, enabling them to easily access and efficiently manage information from Infor CRM SLX throughout the lifecycle of the call.
Ensure that after every telephone call your users are capturing with ease all the relevant customer information right within Infor CRM. Capturing notes and history and managing every follow-up action to build stronger future customer engagements. intelli-CTi™ post-call processing automatically brings the relevant touch-points together from the call into a single management pane, enabling the productivity of Infor CRM SLX users to quickly and easily capture, manage and close off the telephone call.
Realize full visibility of the telephone engagement you make with your clients over the telephone, with Business Intelligence (BI) reporting and analysis gained from the richness of telephony information held within your Infor CRM system. With intelli-CTi™ every telephone call (both inbound and outbound) is automatically recorded (statistically) within Infor CRM SLX, along with details of the call metrics, each is stored with context to the related Infor CRM entities, history and activities.
Users are empowered to proactively use data from Infor CRM during their call.
When instantly equipped with the call context, users can spend less time looking for data and more time providing reliable, consistent experiences and improving Customer Satisfaction and loyalty.
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