Technical Articles

Here is a collection of technical articles in support of intelli-CTi:

Most Recent Articles:

• Configuration Manager – intelli-CTi for Infor CRM

  1st June, 2020

• Limitations of support & what it means for you

  30th January, 2020

• PRESS RELEASE: intelli-CTi for Dynamics 365 V4.2

  24th September, 2019

• OAuth: What, Why and How

  5th September, 2019

• Not seeing intelli-CTi in USD after install?

  23rd January, 2019

• Configuration Manager – intelli-CTi (Core)

  10th January, 2019

• intelli-CTi and Skype for Business

  30th July, 2018

• Connecting to an intelli-CTi Service

  30th July, 2018

• intelli-CTi for Dynamics 365 “Quick Start” Install Guide

  23rd July, 2018

• What is Telephone Number System (TNS)?

  21st March, 2018

• Upgrading to the latest version of intelli-CTi

  21st November, 2017

• intelli-CTi for Dynamics 365 V4 – What’s New?

  31st October, 2017

• intelli-CTi and BroadWorks Hosted Phone System

  20th October, 2017

• Microsoft Dynamics CRM / 365 – Security/TLS Changes

  9th October, 2017

• intelli-CTi for Infor CRM Features

  6th September, 2017

• Feature: intelli-CTi Outbound Dialing in Microsoft Dynamics 365 / CRM

  29th August, 2017

• Feature: intelli-CTi Microsoft Dynamics 365 Call Assistant

  29th August, 2017

• Feature: intelli-CTi In-Call Contact Management in Microsoft Dynamics 365

  29th August, 2017

• Feature: intelli-CTi Post-Call Wrap-Up in Microsoft Dynamics 365 / Dynamics CRM

  29th August, 2017

• Feature: intelli-CTi Call History Tracking in Microsoft Dynamics 365 / CRM

  29th August, 2017

• Feature: intelli-CTi Dashboards in Microsoft Dynamics 365 / CRM

  29th August, 2017

• Feature: intelli-CTi Inbound Caller Recognition in Microsoft Dynamics 365 / CRM

  29th August, 2017

• Feature: intelli-CTi Inbound Caller Recognition in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi In-Call Contact Management in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi Post-Call Wrap-up in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi Preview Dialing in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi Inbound Caller Recognition in Infor CRM (Windows Client)

  29th August, 2017

• Feature: intelli-CTi Telephone Call Activity Management in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi Call History Tracking in Infor CRM (Web Client)

  29th August, 2017

• Feature: intelli-CTi Telephone Call Activity Management in Infor CRM (Windows Client)

  29th August, 2017

• Feature: intelli-CTi In-Call Contact Management in Infor CRM (Windows Client)

  29th August, 2017

• Feature: In-Call Contact Management in Infor CRM (Windows Client)

  29th August, 2017

• Feature: intelli-CTi Post-Call Wrap-up in Infor CRM (Windows)

  29th August, 2017

• Feature: intelli-CTi Preview (Outbound Dialing) in Infor CRM (Windows Client)

  29th August, 2017

• Feature: intelli-CTi Call History Tracking in Infor CRM (Windows)

  29th August, 2017

• Microsoft Dynamics CRM / 365 – Platform Changes (Nov 2016)

  14th November, 2016

• How-to Configure Debug Logs for QGate intelli-CTi

  5th November, 2014

• QGate’s Telephone System Compatibility Guide

  12th April, 2014

• Configuration Manager – intelli-CTi for MS Dynamics CRM

  7th November, 2013

• QGate Solution Center – Usage Guide

  4th October, 2013

• QGate Microsoft Dynamics 365 / CRM Service Manager – Usage Guide

  20th September, 2013

• Changing the Format of Telephone Numbers in intelli-CTi for Infor CRM (Saleslogix)

  6th September, 2013

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