After each telephone call is complete, intelli-CTi provides the complete ability to wrap-up the telephone call and to action any post-call follow-up processes within Infor CRM
The intelli-CTi Call Wrap-up feature provides a concise summary of the telephone call, including:
- Statistical information about the call
- Details of the related caller (e.g. CRM Account/Contact)
- Notes captured during the call
- CRM Activity management
- CRM Ticket/Opportunity management
The intelli-CTi Wrap-up provides the ability to continue capturing notes together with options to further manage the call within Infor CRM.