intelli-CTi automatically captures every telephone call as a single CRM Activity/History item within Infor CRM, complete with every CRM entity relationship associated to the telephone call.
The detail of each intelli-CTi CRM Activity item automatically includes information gathered and captured during the call, including subject, call notes, regarding, call direction and call categorization.
intelli-CTi’s recording of telephone call activity within CRM harnesses the inherent activity management power and process flow of Infor CRM.
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