Telephone Integration for Microsoft Dynamics 365 / Dynamics CRM

QGate's intelli-CTi for Microsoft Dynamics 365 and Microsoft Dynamics CRM (On Premise) integrates your CRM and telephone systems. Enabling you to optimize your investment in your existing CRM Solution and Telephony infrastructure, providing a seamless telephony integration for Dynamics 365 delivered in a cost effective and user friendly manner.

intelli-CTi for Microsoft Dynamics 365 enhances profitability through increased productivity and customer satisfaction.

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Increase your user efficiency:

Are you still manually dialing telephone numbers, looking up Contacts and capturing telephone call information by hand?

intelli-CTi for Microsoft Dynamics 365 is a telephony integration solution that instantly improves the effectiveness of your customer interaction and the productivity of your CRM users. intelli-CTi enables dialing Contacts directly from within an application with a single click and automatically identifies incoming calls showing contact information before you even answer the telephone.

Our free trial will enable you to see how this easily integrates and provides insight to your users.

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BENEFITS

intelli-CTi for Microsoft Dynamics 365 provides insight about your caller or call within a dynamic sidebar as part of the users' desktop, allowing users to fully interact with their business applications whilst maintaining complete control of the telephone call. Providing the following benefits and more:

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intelli-CTi makes tracking phone calls a breeze which was something we had struggled with before. Having the ability to add notes, follow ups, and even create records that flow right into our CRM is a huge benefit. .

Kevin Bailey
Microsoft CRM Administrator
MidAdlantic Farm Credit

Telephony Integration for Microsoft Dynamics 365 Microsoft Dynamics 365 Telephony Integration

WHY CHOOSE INTELLI-CTI?

Wide Range of Telephone Systems Supported

  • Over 60 telephone systems supported
  • Supports standard telephony interfaces (TAPI, TSAPI, CSTA, MiTAI, OAI, Microsoft Skype for Business)
  • Telephone Compatibility list provides full information

Flexible Implementation

  • Simple integration and configuration process
  • Supports large scale implementations across multiple sites (Telephone system independent)
  • Seamless integration into Microsoft Dynamics 365
  • Supports Microsoft Dynamics 365, CRM 2016, 2015, 2013, 2011 Online and On Premise
  • Supports Microsoft Unified Service Desk (USD)
  • Supports Citrix/Terminal Server

Increased Business/User Productivity

  • Incoming caller recognition (screen-pop) displaying information from CRM system
  • Ability to initiate a business process/workflow based on a call
  • Call control and a unique in-call note capture capability
  • Outbound dialing support to any CRM related entity
  • Multiple telephone call support
  • Logging of call history in Microsoft Dynamics 365
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