Release Notes for intelli-CTi for Microsoft Dynamics 365

4.3.0

New Features

• Added initial Customer Service Workspace support
  (with new configuration option to specify Session Template name)
• Split intelli-CTi for Dynamics 365 customizations into two solutions:
  • intelli-CTi Custom – for having core entities (e.g. Call History)
  • intelli-CTi Framework – for having additional functionality (e.g. intelliTNS)
  • NOTE: To avoid losing existing Call History data, it is strongly
    recommended to apply the “intelli-CTi Framework” solution first.
• Call History views has been updated by adding “3 months” version of all views
• Uses intelli-CTi v4.3
• Uses Breeze v4.3

Fixes/Changes

• New Chrome V3 Manifest extension to support browser integration.
• Fix TNS short numbers
• Fix error alert when creating new Opp/Case in CRM
• Dashboard updated from “12 months” views to “3 months” views
  (due to potential volume of data)
• Updated to latest branding
• Updated to use latest Microsoft XRM components
• Other performance improvements
• Updated to .NET v4.8

4.2.1

New Features

• Added support for global Discovery service
• Added support for 4K/Large Fonts and multiple display resolutions
• intelli-TNS Data Loader: improved batch usage, added new processing options
• Uses intelli-CTi v4.2.1
• Uses QGate Breeze v4.2.1

Fixes/Changes

• Resolved display issues when using Windows 7 SP1
• Resolved issue when creating Opportunity for Account in Call Assistant
• Resolved issue with performing auto-association
• Resolved number parsing issue when dialing with RingCentral
• Resolved transfers on reconnect with intelli-CTi Telephony Server
• Various bugfixes for Skype for Business integration
• Improved click URL handler (e.g. tel://) support
• Fix for Web API when no Entities specified when dialling
• Resolved intermittent display issues with Call Assistant
• Resolved blank subject on Call Wrap-up
• Resolved Avaya IP Office duplicate dialling issue
• Resolved legacy IE integration issue
• Withdrawn Dynamics (deprecated) region Discovery Service compatibility
• Token Authentication (OAuth) now a requirement, due to above deprecation
• Various performance improvements

4.2.0

New Features

• Refreshed User Interface (UI), with closer synergy to Dynamics 365
• Added support for OAuth and Multi-Factor Authentication (MFA)
• Added support for Click to Dial from directly within Dynamics 365
• Added support for RingCentral telephony
• Added new phone “built it yourself” integration option
• Added ability to store Call Disposition/Outcome on Call Wrap-up
• Compatible with Dynamics 365 Unified Interface (UI)
• Added new interactive help and tutorials
• Uses intelli-CTi v4.2
• Uses Breeze v4.2

Fixes/Changes

• Removed enforced “+” telephone number prefix for Create Caller
• Resolved case format issue for username during authentication
• Resolved issues of client open connections
• Resolved error when browsing to Dynamics 365 “Create New” entity pages
• Resolved Go Integrator Call Transfer notifications
• No longer requires intelli-CTi to start after Go Integrator
• Updated Gamma Horizon support
• Updated to .NET v4.6.2
• Withdrawn Dynamics CRM 2013 compatibility