intelli-CTi Integration with Microsoft Dynamics 365
This section outlines the product release notes and version history for intelli-CTi for Microsoft Dynamics 365.
Related Product Releases
For release notes of related products, please see the following links:
Current Release of intelli-CTi for Microsoft Dynamics 365
4.3.0
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New Features
- Added initial Customer Service Workspace support
(with new configuration option to specify Session Template name)
- Split intelli-CTi for Dynamics 365 customizations into two solutions:
- intelli-CTi Custom – for having core entities (e.g. Call History)
- intelli-CTi Framework – for having additional functionality (e.g. intelliTNS)
- NOTE: To avoid losing existing Call History data, it is strongly
recommended to apply the “intelli-CTi Framework” solution first.
- Call History views has been updated by adding “3 months” version of all views
- Uses intelli-CTi v4.3
- Uses Breeze v4.3
Fixes/Changes
- New Chrome V3 Manifest extension to support browser integration.
- Fix TNS short numbers
- Fix error alert when creating new Opp/Case in CRM
- Dashboard updated from “12 months” views to “3 months” views
(due to potential volume of data)
- Updated to latest branding
- Updated to use latest Microsoft XRM components
- Other performance improvements
- Updated to .NET v4.8
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Release History of intelli-CTi for Microsoft Dynamics 365
4.2.1
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New Features
- Added support for global Discovery service
- Added support for 4K/Large Fonts and multiple display resolutions
- intelli-TNS Data Loader: improved batch usage, added new processing options
- Uses intelli-CTi v4.2.1
- Uses QGate Breeze v4.2.1
Fixes/Changes
- Resolved display issues when using Windows 7 SP1
- Resolved issue when creating Opportunity for Account in Call Assistant
- Resolved issue with performing auto-association
- Resolved number parsing issue when dialing with RingCentral
- Resolved transfers on reconnect with intelli-CTi Telephony Server
- Various bugfixes for Skype for Business integration
- Improved click URL handler (e.g. tel://) support
- Fix for Web API when no Entities specified when dialling
- Resolved intermittent display issues with Call Assistant
- Resolved blank subject on Call Wrap-up
- Resolved Avaya IP Office duplicate dialling issue
- Resolved legacy IE integration issue
- Withdrawn Dynamics (deprecated) region Discovery Service compatibility
- Token Authentication (OAuth) now a requirement, due to above deprecation
- Various performance improvements
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4.2.0
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New Features
- Refreshed User Interface (UI), with closer synergy to Dynamics 365
- Added support for OAuth and Multi-Factor Authentication (MFA)
- Added support for Click to Dial from directly within Dynamics 365
- Added support for RingCentral telephony
- Added new phone “built it yourself” integration option
- Added ability to store Call Disposition/Outcome on Call Wrap-up
- Compatible with Dynamics 365 Unified Interface (UI)
- Added new interactive help and tutorials
- Uses intelli-CTi v4.2
- Uses Breeze v4.2
Fixes/Changes
- Removed enforced “+” telephone number prefix for Create Caller
- Resolved case format issue for username during authentication
- Resolved issues of client open connections
- Resolved error when browsing to Dynamics 365 “Create New” entity pages
- Resolved Go Integrator Call Transfer notifications
- No longer requires intelli-CTi to start after Go Integrator
- Updated Gamma Horizon support
- Updated to .NET v4.6.2
- Withdrawn Dynamics CRM 2013 compatibility
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