Release Notes for Base Product

intelli-CTi Base Product

This section outlines the product release notes and version history for intelli-CTi (base product – telephony integration).

Related Product Releases

For release notes of related products, please see the following links:

Current Release (Base Product)

Version Details


Release Date: April 2021

New Features

  • Uses QGate Breeze v4.2.1


  • Resolved number parsing issue when dialing with RingCentral
  • Resolved transfers on reconnect with intelli-CTi Telephony Server
  • Various bugfixes for Skype for Business integration
  • Improved click URL handler
  • Fix for Web API when no Entities specified when dialling
  • Resolved Avaya IP Office duplicate dialling issue
  • Various performance improvements.

Revision History (Base Product)

Version Details


Release Date: September 2019

New Features

  • Refreshed User Interface (UI)
  • Added support for RingCentral telephony
  • Added new phone “built it yourself” integration option
  • Added new interactive help and tutorials


  • Resolved issues of client open connections
  • Resolved Go Integrator Call Transfer notifications
  • No longer requires intelli-CTi to start after Go Integrator
  • Updated Gamma Horizon support
  • Updated to .NET v4.6.2


Release Date: July 2018

New Features

  • Hosted intelli-CTi System Management Console:
    • Available for customers using specific hosted telephony systems only
      (e.g. Skype for Business, BroadWorks, etc.)
    • Multi-tenanted with automated backups
  • intelli-CTi Server Admin Client re-branded to “intelli-CTi Management Console”
  • Added “bulk” editing for Users
  • Updated Web API and added initial URL Protocol (“tel://”) support


  • Named User Licence management limitation
  • For 4K/Large Fonts and multiple display resolutions


Release Date: September 2017

New Features

  • Major release – requires updated licence.
  • Completely redesigned to use .NET throughout
  • Added support for Subscription licencing.
  • Added support for Concurrent user licencing.
  • Added centralized intelli-CTi User management.
  • Added intelli-CTi Go Integrator (for Broadworks) client connection.
  • New .Net intelli-CTi SDK (32/64-bit supported)
  • Legacy COM / intelliCAT SDK still supported, but is now deprecated.
  • New cross-browser intelli-CTi Web SDK (Internet Explorer/Chrome).
  • New and improved Virtual Telephony Server (VTS), that can simulate multiple calls.
  • Performance improvements for remote/RDP sessions.
  • Added option to Auto-start on Windows login.
  • intelli-CTi Breeze side-bar now remains open after “missed” calls (configurable).


  • None

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