intelli-CTi for Microsoft Dynamics CRM Compatibility Matrix

Summary: This article provides the intelli-CTi for Microsoft Dynamics CRM Compatibility Matrix for different CRM deployments.
Article Type: Information / Troubleshooting / Support
Related Product(s): This article relates to the following products:

  • intelli-CTi for Microsoft Dynamics CRM
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Compatibility

The table below shows the compatibility of intelli-CTi for Microsoft Dynamics CRM with the following CRM deployments:

 
Client CRM 2011 CRM 2013 CRM 2015 CRM 2016
Microsoft Internet Explorer 6 (SP1) N/A N/A N/A N/A
Microsoft Internet Explorer 7 N/A N/A N/A N/A
Microsoft Internet Explorer 8 (32-bit/64-bit) ok_16px ok_16px N/A N/A
Microsoft Internet Explorer 9 (32-bit/64-bit) ok_16px ok_16px N/A N/A
Microsoft Internet Explorer 10 (32-bit/64-bit) ok_16px ok_16px ok_16px ok_16px
Microsoft Internet Explorer 11 (32-bit/64-bit) ok_16px ok_16px ok_16px ok_16px
Microsoft Outlook 2003 (SP3 or above) N/A N/A N/A N/A
Microsoft Outlook 2007 (SP2 or above) ok_16px N/A N/A N/A
Microsoft Outlook 2010 (32-bit/64-bit) ok_16px ok_16px ok_16px ok_16px
Microsoft Outlook 2013 (32-bit/64-bit) ok_16px ok_16px ok_16px ok_16px
Google Chrome (32-bit/64-bit)  ok_16px ok_16px ok_16px ok_16px
Microsoft Unified Service Desk (USD) N/A ok_16px ok_16px ok_16px


Microsoft Dynamics CRM 2011 Update Rollup 12 required for browser compatibility with Google Chrome

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