intelli-CTi™ for Microsoft Dynamics 365/CRM Compatibility Matrix

Summary: This article provides the intelli-CTi™ for Microsoft Dynamics 365/CRM:
Article Type: Information / Troubleshooting / Support
Related Product(s): This article relates to the following products:

  • intelli-CTi™ for Microsoft Dynamics 365/CRM
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The table below shows the compatibility of intelli-CTi™ for Microsoft Dynamics 365/CRM:

Client Dynamics 365 CRM 2016 CRM 2015
Google Chrome (32-bit/64-bit) ok_16px ok_16px ok_16px
Edge* (Chromium 32-bit/64-bit) ok_16px ok_16px ok_16px
Microsoft IE 11 (Deprecated) ok_16px ok_16px ok_16px
Microsoft Outlook 2013 (Deprecated) ok_16px ok_16px ok_16px

*(Edge support using either our native Edge Extension, or our Chrome ext and allowing Extensions from other Stores)
(Outlook requires legacy Add-in for full support, “Click-to-Dial”-ONLY support for newer Add-in)

 Related Resources:
Further Information:


See the intelli-CTi Help Center User Guidelines for important considerations of use.