Here is a collection of How To Guides for assistance with intelli-CTi and its integration with Microsoft Dynamics 365/CRM:
Interactive “How To” Guides
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intelli-CTi for Microsoft Dynamics 365 – Interactive User Guides
Interactive user guides, with step-by-step instructions, covering various topics
Other “How To” Guides
intelli-CTi and Skype for Business
30th July, 2018
Connecting to an intelli-CTi™ Service
30th July, 2018
intelli-CTi™ for Dynamics 365 “Quick Start” Install Guide
23rd July, 2018
Analyzing intelli-CTi with Power BI
10th April, 2018
How-to Configure Debug Logs for intelli-CTi™
5th November, 2014
intelli-CTi’s Telephone System Compatibility Guide
12th April, 2014
intelli-CTi™ for Microsoft Dynamics 365 – Telephone Number System
8th January, 2014
Configuration Manager – intelli-CTi™ for MS Dynamics CRM
7th November, 2013
QGate Configuration Manager – Usage Guide
7th November, 2013
QGate Solution Center – Usage Guide
4th October, 2013
QGate Microsoft Dynamics 365 / CRM Service Manager – Usage Guide
20th September, 2013
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See the intelli-CTi Help Center User Guidelines for important considerations of use.