How to use QGate’s Telephone System Compatibility list
The QGate Telephone System Compatibility details can be found on the link below.
Click on the phone system NAME in the table for addition information on pre-reqs and enabling the system for CTI.
The QGate Computer Telephony Integration (CTI) Telephone System Compatibility List shows those telephone systems that have been tested with our CTI products and have been proven to function as designed, either in a test lab scenario or a real-world customer environment.
In this context, “function as designed” means that our CTI products work as expected, not that we support every feature a telephone system may offer. Some features in our product might not be supported due to limitations in the manufacturer’s CTI API implementation.
The included systems were proven to function correctly at the time of testing, however they are subject to change depending upon telephone system software and hardware revisions. Before adoption, QGate strongly recommend that a suitable telephony integration trial installation is performed against your particular telephone system to ensure compatibility with your specific environment.
Testing using the 30 day trial licences
It is important that you trial the QGate product using the 30 day licence provided with the product download to ensure the level of functionality is acceptable prior to placing an order. Should a limitation be identified QGate can work with you to try to resolve or confirm this as limitation of the phone system. Please note the comments in the QGate Phone System Compatibility List as this can be helpful to pre-warn of any known limitation.
Please ensure you are testing with the latest release of our intelli-CTi product.
Special notes on Asterisk based systems
As an open source, freely available and low cost phone system solution this is seen as an attractive solution. However by nature of its open source background there are many versions and flavours available of this system. Unfortunately there are known limitations in the core product API. This means that we can only offer partial functional support for this platform, because of this it is very important to test your implementation.
We have worked with a limited number of distributors of Asterisk based solutions to improve the compatibility. If you have an Asterisk based solution please contact us with the specific details of supplier and version.
What if my Telephony System is not on the Known Phone System Compatibility List?
As a standard our CTI products support not only the standard TAPI/CSTA/TSAPI protocols, but also proprietary APIs from Mitel etc.
However, if the system you have is not on the Telephone Compatibility list please contact QGate support who will be able to investigate the potential of supporting your system. Depending on the situation the adding of support may require a paid services engagement with QGate.