intelli-CTi

Connecting to an intelli-CTi Service

intelli-CTi provides interactive guides to help with the setup, configuring and installation of the product. You can find an interactive guide for connecting to an intelli-CTi Service here.

Navigating to the System Settings


To configure your intelli-CTi™ System Connection settings, Click on Start and run QGate Breeze Settings as Administrator. This process will display the QGate Breeze Configuration Panel.

  1. Select QGate intelli-CTi™ Service from the Registered Service list, displaying the Service Details of the QGate intelli-CTi™ Service.
  2. Selecting Configure.. will prompt you with the intelli-CTi™ Configuration Panel.

From the intelli-CTi™ Configuration Panel you can select one of the following intelli-CTi™ service type modes:

Network Service


The intelli-CTi™ product comes with a Network Service, which allows connecting to an on-site service running the intelli-CTi™ Service. To connect to a Networked intelli-CTi™ Service does the following:

  1. After navigating to the connection service, select Network Service from the intelli-CTi™ Service Type drop down menu.
  2. Enter your intelli-CTi™ Service DNS name or IP Address for connecting to the service.
  3. Specify the type of authentication you would like to use to connect to the intelli-CTi™ Service (Windows Authentication or Specific intelli-CTi™ User). If you specify to use a intelli-CTi™ User you will be required to enter the user name and password for authentication.

  1. When you’re ready, clicking .. will attempt to make a connection to the service running the intelli-CTi™ Service. If a connection is successful a message will be displayed, for any reason to why a connection would not connect would also be displayed on failure to connect.
  2. Some additional settings related to connecting to your intelli-CTi™ Service can be found by clicking Show Additional Settings.


Additional Settings

  1. If your intelli-CTi™ Service is running on a non-default port, you can adjust the connection port from the Additional Settings after clicking Show Additional Settings.


Clicking okay will close the intelli-CTi™ Configuration panel, if you have QGate Breeze the configuration panel will ask if you would like to restart now or later.

Cloud Service


The intelli-CTi™ product comes with a Cloud Service, which allows connecting to a hosted server running the intelli-CTi™ Service. To connect to a hosted intelli-CTi™ Service does the following:

  1. After navigating to the connection service, select Cloud Service from the intelli-CTi™ Service Type drop down menu.
  2. Enter your intelli-CTi™ Cloud Service Subscription Key.
  3. Specify the username and password to authenticate with the Cloud Service, username and password are the only authentication methods currently available for cloud authentication.

  1. When you’re ready, clicking .. will attempt to make a connection to the server running the intelli-CTi™ Service. If a connection is successful a message will be displayed, for any reason to why a connection would not connect would also be displayed on failure to connect.
  2. Some additional settings related to connecting to your intelli-CTi™ Service can be found by clicking Show Additional Settings.

Additional Settings

  1. If your intelli-CTi™ Cloud Service is running on a non-default addressing (you would be specified if so), you can adjust the Addressing and Literal Addressing.
  2. If your intelli-CTi™ Cloud Service is running on a non-default port (you would be specified if so), you can adjust the connection port.

Virtual Telephony Service (Demo)


The intelli-CTi™ product comes with a free Virtual Telephony Server (VTS), which allows demonstration, training and development to be carried out without being connected to a real telephone system.
If you simply wish to demo intelli-CTi™ (not connected to a real telephone system), the intelli-CTi™ VTS mode provides the perfect setup to simulate telephony activity and demonstrate intelli-CTi™ working with your CRM system.

  1. After navigating to the connection service, select Virtual Telephony Service (Demo) from the intelli-CTi™ Service Type drop down menu.
  2. Clicking OK will close the intelli-CTi™ Configuration panel, if you have QGate Breeze the configuration panel will ask if you would like to restart now or later.


See the intelli-CTi Help Center User Guidelines for important considerations of use.