This screenshot shows intelli-CTi™ receiving an inbound telephone call, providing the ability to manage (answer) the call directly from the Telephone Call Manager.
With the addition of integration with Microsoft Dynamics 365 CRM, intelli-CTi™ provides automatic caller recognition and presentation of the callers details (e.g. CRM Account/Contact or Lead).
Selection of the caller will then show their details within Microsoft Dynamics 365 CRM.
- Receiving an inbound telephone call together with the details of the caller from Microsoft Dynamics 365 CRM
- On-screen call handling capabilities
- Selection of the caller automatically presenting their details within Dynamics 365 CRM.
| Related Resources: | |
| Further Information: |