Outbound Dialing a CRM Contact
intelli-CTi™ provides the ability to easily click-to-dial people and organizations within your Dynamics 365 / Dynamics CRM (for example, CRM Accounts, Contacts and/or Leads), with just a single click.
Knowing exactly the entity within CRM you are currently working with, intelli-CTi™ automatically displays this within the Dynamics 365 CRM Dialer upon the Breeze Desktop side-bar. As you move around different entities within CRM, the Dynamics 365 CRM Dialer automatically maintains context to the current entity.
Selecting the CRM entity from the Dynamics 365 CRM Dialer along with the target telephone number you wish to dial, is all that is required to make the telephone call.
The intelli-CTi Dynamics 365 CRM Dialer provides the ability to dial CRM entities from both list-views and detail forms, and associated CRM content views such as CRM Cases and Opportunities.
This light-touch integration approach enables the preview dialing of CRM entities from potentially anywhere within Dynamics 365 / Dynamics CRM where an association to a person or organization can be established.
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- Select the CRM entity you wish to dial from the list within Microsoft Dynamics 365 CRM, this presents them in the Dialer
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- Easily click-to-dial the selected CRM entity and their available telephone numbers
- This light touch approach ensures ease of dialing from anywhere within Dynamics 365 CRM.
- When operating from a CRM entity detail form, intelli-CTi will present that entity within the Dialer.
- Clicking on the dial/phone icon in entity records or on entity listings will also perform an outbound dial within intelli-CTi™.
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- Operating from related CRM entities, such as Cases, intelli-CTi™ will ascertain the related Contact to dial
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- Dialing a Contact from a related entity, such as a Case, will automatically associate the Case to the call.
- All calls related to CRM Cases or Opportunities are automatically logged against them.
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