intelli-CTi™ and BroadWorks Hosted Phone System

Summary: intelli-CTi™ and BroadWorks Hosted Phone System:  How to install and configure intelli-CTi™ and Go Integrator. Go Integrator is required when using intelli-CTi™ with a hosted BroadSoft BroadWorks phone system.
Article Type: Information / Troubleshooting / Support
Related Product: This article relates to the following products:

  • intelli-CTi™
 Related Articles:  None

Please note: Under normal circumstances your telephony vendor will supply you with Go Integrator. Please contact your telephony vendor first.

STEP 1 – Install & Configure Go Integrator

  1. Download the latest Go Integrator (PC) client.
    • (Unless your telephony vendor supplied you with their client software)
  2. Install Go Integrator and configure it with the details for your telephony provider
    (as shown below):
    intelli-CTi and BroadWorks

    • Note: You can leave the serial number <blank> to start a trial, or enter one if you have already purchased the product.
    • (Please refer to the Go Integrator documentation, if needed)
  3. Go to “Interface” settings, and change the Licence type to “DB”
    (as shown below):

STEP 2 – Install & Configure intelli-CTi™

  1. Install intelli-CTi Client, using our standard product installer
    • Please contact QWARE if you do not have the installation package
    • Please ensure you have met all the pre-requisites prior to installation
  2. Open “intelli-CTi” settings from Control Panel
    • Click [Configure intelli-CTi Connections…]
    • Click [Add]
    • Choose the “intelli-CTi Go Integrator Client” from the list
    • You should not need to configure this further, so click [OK] and then [Close]
  3. You should now be all installed and configured.

Using intelli-CTi™ with Go Integrator

In order to ensure successful integration, please ensure you start applications in the following order:

  1. Go Integrator
  2. intelli-CTi™ (Breeze)

 Related Resources:
Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.