intelli-CTi™ and BroadWorks Hosted Phone System

Please note: Under normal circumstances your telephony vendor will supply you with Go Integrator. Please contact your telephony vendor first.

STEP 1 – Install & Configure Go Integrator

1. Download the latest Go Integrator (PC) client.
   • (Unless your telephony vendor supplied you with their client software)
2. Install Go Integrator and configure it with the details for your telephony provider
   (as shown below):
   
   • Note: You can leave the serial number <blank> to start a trial, or enter one if you have already purchased the product.
   • (Please refer to the Go Integrator documentation, if needed)
3. Go to “Interface” settings, and change the Licence type to “DB”
   (as shown below):
   

STEP 2 – Install & Configure intelli-CTi™

1. Install intelli-CTi Client, using our standard product installer
   • Please contact QWARE if you do not have the installation package
   • Please ensure you have met all the pre-requisites prior to installation
2. Open “intelli-CTi” settings from Control Panel
   • Click [Configure intelli-CTi Connections…]
   • Click [Add]
   • Choose the “intelli-CTi Go Integrator Client” from the list
   • You should not need to configure this further, so click [OK] and then [Close]
3. You should now be all installed and configured.

Using intelli-CTi™ with Go Integrator

In order to ensure successful integration, please ensure you start applications in the following order:

1. Go Integrator
2. intelli-CTi™ (Breeze)