Can the integration with Dynamics 365 be customized?

Yes, the intelli-CTi™ for Microsoft Dynamics 365/CRM solution can be customized to suit your integration requirements.

The integration is based upon an open customizable framework hosting a collection of components that make up the solution.  Source code for these components is provided and Microsoft .Net development skills (C#) are required to customize them.

This may be achieved with services from QWARE, your Microsoft CRM business partner, or your own in-house CRM development team(s).

 Related Resources:
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Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.