No intelli-CTi screens are automatically appearing

Summary: No intelli-CTi screens (e.g. screen-pop, call wrap-up) are automatically appearing in Infor CRM (Saleslogix)?
Article Type: Troubleshooting
Related Product(s): This article relates to the following products:

  • intelli-CTi for Infor CRM (Saleslogix)

If your Infor CRM (Saleslogix) users are not seeing the presentation of any intelli-CTi screens appearing within Infor CRM (such as screen-pops, call wrap-up dialogs etc.), this may be due to one of the following reasons:

  • The intelli-CTi application may not be running?
    Solution: Ensure the intelli-CTi application is running on this user’s workstation.
  • The intelli-CTi for  Infor CRM (Saleslogix) integration might not enabled on the client?
    Solution: Ensure that the intelli-CTi for  Infor CRM (Saleslogix) integration is enabled on the client. See the ‘Configuring intelli-CTi for  Infor CRM (Saleslogix) on the Client’ section of the “intelli-CTi for  Infor CRM (Saleslogix) – Getting Started Guide”.

 Related Resources:
  • None
Further Information:

See the intelli-CTi Help Center User Guidelines for important considerations of use.