Incoming calls do not present a call notification window (screen-pop)?

If your Infor CRM (Saleslogix) users are not seeing the presentation of an intelli-CTi call notification (screen-pop) by Infor CRM when an incoming telephone call arrives, this may be due to one of the following reasons:

• This option may not be enabled for this intelli-CTi/Infor CRM (Saleslogix) user?
  Solution: Check the intelli-CTi user profile for this user, team or system – see the ‘Configuring User Access’ section of the “intelli-CTi for Infor CRM (Saleslogix) – Getting Started Guide”.

• The intelli-CTi application may not be running?
  Solution: Ensure the intelli-CTi application is running on this user’s workstation.

• The intelli-CTi for Infor CRM (Saleslogix) integration might not enabled on the client?
  Solution: Ensure that the intelli-CTi for Infor CRM (Saleslogix) integration is enabled on the client. See the ‘Configuring intelli-CTi for Infor CRM (Saleslogix) on the Client’ section of the “intelli-CTi for Infor CRM (Saleslogix) – Getting Started Guide”.