Infor CRM (Saleslogix) users cannot access intelli-CTi features

If your Infor CRM (Saleslogix) users with access to intelli-CTi are unable to access some or any of the intelli-CTi features within Infor CRM, this may be due to one of the following reasons:

• Users may not have been defined and granted access to the intelli-CTi features?
  Solution: Within the intelli-CTi for Infor CRM (Saleslogix) settings define the Infor CRM users that require access – see the ‘Configuring User Access’ section of the “intelli-CTi for Infor CRM (Saleslogix) – Getting Started Guide“.

• Users do not have an installation of the intelli-CTi software and intelli-CTi for Infor CRM (Saleslogix) provider installed?
  Solution: Ensure the intelli-CTi product is installed upon each user workstation that requires access to intelli-CTi.

• Your intelli-CTi licence may have exceeded the number of licensed users?
  Solution: Review the intelli-CTi user licence information and list of intelli-CTi users listed in the intelli-CTi for Infor CRM (Saleslogix) System settings – see the ‘Configuring User Access’ section of the “intelli-CTi for Infor CRM (Saleslogix) – Getting Started Guide“.