intelli-CTi for Microsoft Dynamics 365 V4 offers expanded licensing options
Fareham, 26 September 2017 – QGate, experts in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence, today announced the general availability of intelli-CTi for Microsoft Dynamics 365 (Version 4).
The first version of QGate’s telephony solution was first launched in 2000, and since then, it has been used by thousands of users globally.
According to Rowland Dexter, QGate’s Managing Director, “This release is a major overhaul of the underlying technology. In doing this re-engineering we have been able to add not only concurrent usage licensing, but also true monthly subscription based licences, which is clearly aimed at the growing market preference for per user per month payment options.”
In terms of technology, Paul Nicholas, QGate’s Product Development Manager explains that “The solution is now based on the latest .NET framework and is ready to integrate with most common on premise telephone systems out of the box, as well as hosted systems like Broadsoft and Skype for Business.”
intelli-CTi is QGate’s solution for Computer Telephony Integration (CTI). It brings CRM and Telephone systems together, making the relevant CRM information immediately available to the user, from the moment the phone rings or the call is made. Intelli-CTi improves the customer experience, reduces the time per call and contributes to an updated and information rich CRM system. intelli-CTI is not just for call centers. It manages the entire call flow for sales, customer service, support desks and other telephone based teams, across multiple industries and geographies. Intelli-CTi integrates out of the box with Microsoft Dynamics 365, Microsoft Dynamics CRM. Other versions are available for integration with Infor CRM.
QGate offers a free trial with no commitment required. To request it, please visit the product’s dedicated web page: www.intellicti.com and submit the free trial form.
QGate are a UK based Microsoft Partner with 20 years’ experience in delivering successful CRM projects in different industries. During this time, the company has developed CRM oriented solutions for Telephony Integration (intelli-CTi), and for solving the problem of duplicate records in CRM, with Paribus Discovery and Paribus Interactive. For additional information, please visit www.qgate.co.uk
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